General Electric Product Support Engineer in Bohemia, New York
Job Description Summary
The Electrical Power Product Support Engineer will act as the point of contact for all customer technical related issues regarding GE Aviation Power Electronics Conversion & Control products.
You will proactively monitor in-service product performance and lead all in-service investigations, liaising closely with the customer & internal GE organizations, ensuring the correct process and tools are used to identify root causes and implement corrective actions.
Roles and Responsibilities
In addition you will :
Lead all in-service product investigations to drive timely root cause determination and implement corrective actions
Using reliability data, overhaul shop repair data, and warranty data, you will proactively review product performance, identify any trends, and work with the Project and Engineering teams to:
Resolve any performance concerns
Reliability trend analysis and corrective action planning
FRACAS process execution, with associated Failure Review Boards (FRB) for fielded products
Drive product field issue RCCA Lessons Learned into the business
Responsible for driving the overall planning, management and completion of all customer technical queries
GE lead for all customer technical issues and investigation of product field failures
Lead for all Product Support related activities on New Product development and introductions
Technical presentations at fleet or customer specific technical review meetings
Creation of product briefings / Service Information Letters
Drive timely updates / maintenance, and provide review approval, for all fielded technical publications
Support the activities of the Safety Product Management Team (SPMT)
Maintain a relationship with the customer facing teams, Product Management leaders, Engineering organizations, and the overhaul repair organization to ensure consistent knowledge of in-service product performance, and strategies / plans to support
Maintain and develop a detailed knowledge of current and future products
Monitor the in-service performance of GE products, to identify problem areas and make recommendations and take actions to affect a solution
Support the customer in the field through modifications programs and dedicated customer technical support visits
Bachelor's degree from an accredited university or college (or a high school diploma / GED with a minimum of 4 years of experience in Engineering)
Minimum of 3 years of experience in a technical field, operations and / or fleet management
Must be a US Citizen or current Green Card Hold
Proven track record of supporting electrical products, electronic design
Possess an in depth understanding of aircraft systems, or supporting Electrical / Electronic products, for a similar safety critical industry
Strong oral and written communication skills
Dedicated customer advocate
General understanding of aircraft and aircraft systems
Demonstrated ability to motivate others and achieve results
Demonstrated commitment for process improvement
Demonstrated ability to influence outside of peer group
Demonstrated ability to excel in all customer service areas
Change agent with strong credibility and influence in the organization
Strong interpersonal and leadership skills
Note: To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years’ experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
As a federal government contractor, GE requires U.S. employees to be fully vaccinated against COVID-19 unless you receive an approved medical or religious accommodation. Proof of vaccination will be required.
Relocation Assistance Provided: Yes