General Electric Service Operations Leader in Bloomington, Illinois
Role Summary:Responsible for the identification, development, and implementation of requirements in service related programs/projects.
Essential Responsibilities:1. Manage a cross functional project team throughout all phases of project cycle.
Gather, analyze, and prioritize projects to deliver to financial commitments.
Ensure all required processes are followed on project execution to prevent Quality & Fulfillment
issues after conversion.
Develop and present slides for business segment reviews.
Provide leadership and direction for participants and stakeholders responsible for the project.
Manage revenue associated with projects.
Provide technical support and manage first level escalations of technical issues.
Manage the maintenance of data management tools through effective reporting.
Drive adherence to standard work processes and assist with Project Management training on
new products and tools.
- Translate Customer needs and requirements into detailed Project plans shared with other
functions involved and driving internal execution to meet the targets.
Qualifications/Requirements:1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any quality or compliance concerns and take immediate corrective action as required.
Bachelor's degree and minimum five years of project management experience ; or a
High School Diploma/GED and minimum ten years of project management experience.
Excellent verbal, written, and communication skills.
Proficient in the soft skills necessary to be an effective project manager.
Proven leadership and effective decision-making capabilities.
Negotiation skills and experience.
Proven project management experience in complex environments.
Ability to monitor and manage critical path elements of consolidated projects.
Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments.
Ability to make formal presentations (internal and external).
Experience managing revenue generating projects.
Experience with large-scale project management where deadlines were met on or ahead of schedule.
Desired Characteristics:Preferred Qualifications:
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Ability to influence others and lead small teams.
Lead initiatives of moderate scope and impact.
Ability to coordinate several projects simultaneously.
Effective problem identification and solution skills.
Proven analytical and organizational ability.
About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;Illinois;Lake Forest;