General Electric Customer Relationship Specialist, Electric Insurance Company in Beverly, Massachusetts
Job Description Summary
As a Customer Relationship Specialist, you will become part of a dedicated team providing a broad range of services to our policyholders in our multi-media contact center. You will handle inbound customer inquiries concerning home, auto, boat, and/or excess liability insurance, process changes to existing policies, accept payments, review billing schedules and provide information regarding Electric Insurance product offerings. We are looking for self-starters who possess outstanding customer service skills and who thrive being part of a winning team.
The position starts with a 10-week paid training where you will learn insurance, our day-to-day operations and systems. The training consists of formal classroom lecture and practice exams to prepare you for the Property & Casualty licensing exam in order to service our customers across the US.
Assist customers as necessary with billing and service-related issues while educating them on self-service opportunities
Act as an advocate for our direct customer needs while concurrently representing Electric Insurance Company's interests
Review options for various coverage selections and products and act as a risk coach to for our customers
Identify and present opportunities aimed at operational improvements and/or increased customer experience
Participate in Ad hoc projects in support of company objectives
Strong customer service skills including listening and empathy
Courteous, detail oriented and strong multi-tasking skills
Excel in a fast-paced environment dedicated to providing outstanding customer service
Organized with the ability to prioritize work
Excellent written and verbal communication skills
Aptitude with current computer technology
Contact center and/or insurance experience a plus but not required
BS/BA preferred; all majors considered
Work hours during the 10-week training program are from 8:00a.m. to 5:00p.m, Monday through Friday. After training, all will be temporarily required to work an 10:00 a.m. - 7:00 p.m. shift, Monday through Friday.
Training starts September 2021.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No