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General Electric Service Fleet Manager (m/w/d) in Berlin, Germany

Job Description Summary

The Service Fleet Manager (m/w/d) is taking care of the After Sales Service and selling Service Products for the Power Conversion product range. To do so he/she is analysing the installed basis in the region of his responsibility. The Service Fleet Manager (m/w/d) is the liaison officer between the customer and the GE organisation in Germany and is the central point of contact for the customer. The main tasks are Service Sales and Reporting, also he/she coordinates the processing of Service Orders, Field Service, Service Contracts and Training.

Job Description

Responsibilities - linked to after sales service:

  • build up close customer relationship

  • proactive offering

  • design and offer of technical updates and retrofits

  • taking possession of installed products (handover from order processing)

  • coordination with FSE dispatch team

  • close cooperation with level 2-support, engineering, product management

Responsibilities - linked to service order processing:

  • set up and administration of service orders

  • technical clarification with the customer as well is internal

  • responsibility for costs and timeline

  • offering and set up of change orders

  • dealing with claims and negotiations with the customer

  • taking care of outstanding payments (overdues)

  • organisation and follow-up of service reports

Place of work:

  • mainly in one of the GE Power Conversion branches(Berlin, Essen, Frankfurt, Hamburg)

  • regular customer visits in Germany and abroad to push sales and support processing

  • on-call duty (exceptional)

Qualifications:

  • MasterĀ“s degree in an electrotechnical discipline

  • skills and experience regarding electrical drives and control technology

  • business experience in after sales

  • positive attitude for sales and customer relationship

  • knowledge in project management

  • high motivation and independency

  • ready for business trips

  • full professional German and English language

Nice to have:

  • track record in the power industry

  • sales experience

  • insight in General Electric

Additional Information

Relocation Assistance Provided: Yes

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