General Electric Lead Engineer (m/f/d) - Customer Application Engineering in Berlin, Germany
Job Description Summary
Grid Automation offers its customers a complete range of innovative products, systems and services covering design and manufacture, as well as commissioning and long-term maintenance of Substation Protection and Automation solutions.
Grid Automation Technical Applications Engineers (TAE) support the Commercial Team in the co-ordination and execution of all commercial and technical activities relating to the Grid Automation Business in the Region.
A vacancy has arisen for a TAE in Germany. The successful candidate will be part of a regional ERCIS TAE team supporting the commercial teams in all technical activities relating to Grid Automation in the DACH (Germany, Austria and Switzerland) Region and primarily the position will be based in Berlin.
Execute the review, analysis and resolution of assigned customer application enquiries using sound engineering principles and adhering to business standards, practices, procedures, and product / deadline requirements
Provision of technical support to internal and external customers on the complete range of Grid Automation Products both by telephone and face to face meetings. The role will consist of both office-based responsibilities and visits to customer sites.
Assist the Commercial/Sales organisation in ensuring the best technical solution, promotion of products, presentations and assistance during technical negotiations as well as completing formal tenders for Grid Automation products/solutions in line with customer specifications.
Conduct customer trainings to help customers in the application and the operation of the Grid Automation products and services.
Attendance of trade shows, seminars and conferences as necessary.
Degree in Electrical / Electronic Engineering
Several years of experience in a customer facing engineering position
Advanced Substation Protection and/or Substation Control System Applications Knowledge within Transmission & Distribution segment
Experience with IEC 61850 based Substation Automation solutions is highly desirable
Working knowledge of Substation Protection, Substation Automation and RTUs and be able to assist the customers in the selection and implementation of the best GE solution for their applications. Experience with Network protocols, HMI systems, and software packages are highly desirable.
Ability to analyse specific applications and produce technical reports
Able to travel both in country and overseas
Languages - German and English (duties require writing and verbal communication with customers)
Strong oral and written communication and presentation skills as well as strong interpersonal skills.
Ability to work on multiple enquiries simultaneously.
Effective problem identification and solution skills.
Relocation Assistance Provided: No