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General Electric Staff Technical Product Manager in Bengaluru, India

Job Description Summary

In this role, you will be responsible for leading and configuring Absence management product for the HCM Cloud solution (Workday) and provide overall application support. As a member of the Workday DevOps team you’ll disrupt, re-imagine and deploy contemporary HR practices and processes across the globe.

Job Description

In this role, you will:

  • Provide overall application configuration and support for the Workday HCM system

  • Perform configurations, primarily in absence management domain, including routine break/fix support and regression testing. Secondary domain support responsibilities may be added based on the need.

  • Ensure the system functions as designed based on the business requirements

  • Maintain and provide front line support for the Workday HCM application

  • Enhance the security of the application based on discretionary/special projects that include Workday configuration, custom reports, business process design and testing support

  • Work on multiple projects and other duties as assigned

  • See and understand the “holistic picture” and recognize and understand any impacts to downstream systems, and hub /data warehouse

  • Understand and follow defined configuration standards and best practices

  • Understand and ensure security and data privacy standards

  • Demonstrate the understanding of Agile software development lifecycle and able to distinguish the core inputs and outputs in each cycle.

  • Engage in technical discussions; participate in technical designs and present technical ideas through white boarding

  • Execute in a fast pace delivery mode and focus in delivering tasks to meet the product release goal

  • Understand whole Workday product, its modules and the interrelationship between them while being an expert in security configurations

  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs

  • Work directly with service architects to help reproduce and resolve customer issues

  • Drive customer communication during critical events and lead retrospective meetings

  • Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance

  • Work on critical, highly complex customer problems that may span multiple services

  • Participate in 24x7 on-call rotation and work with global teams

  • Collaborate with cross functional stakeholders

  • Provide mentorship and guidance to team members

Basic Qualifications:

  • Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math) with a minimum of 8 years of professional experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support OR Master’s degree with 6 years of experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support, OR the equivalent combination of training and work experience

  • 4+ years experience with HR applications such as PeopleSoft, SAP, and Oracle or other third-party software products

Eligibility Requirements: (Country Specific)

  • Must be willing to work in an office located in Bengaluru, India

Additional Information

Relocation Assistance Provided: Yes