GE Jobs

Job Description Summary

In this role, you will be responsible for leading and configuring Absence management product for the HCM Cloud solution (Workday) and provide overall application support. As a member of the Workday DevOps team you’ll disrupt, re-imagine and deploy contemporary HR practices and processes across the globe.

Job Description

In this role, you will:

• Provide overall application configuration and support for the Workday HCM system

• Perform configurations, primarily in absence management domain, including routine break/fix support and regression testing. Secondary domain support responsibilities may be added based on the need.

• Ensure the system functions as designed based on the business requirements

• Maintain and provide front line support for the Workday HCM application

• Enhance the security of the application based on discretionary/special projects that include Workday configuration, custom reports, business process design and testing support

• Work on multiple projects and other duties as assigned

• See and understand the “holistic picture” and recognize and understand any impacts to downstream systems, and hub /data warehouse

• Understand and follow defined configuration standards and best practices

• Understand and ensure security and data privacy standards

• Demonstrate the understanding of Agile software development lifecycle and able to distinguish the core inputs and outputs in each cycle.

• Engage in technical discussions; participate in technical designs and present technical ideas through white boarding

• Execute in a fast pace delivery mode and focus in delivering tasks to meet the product release goal

• Understand whole Workday product, its modules and the interrelationship between them while being an expert in security configurations

• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs

• Work directly with service architects to help reproduce and resolve customer issues

• Drive customer communication during critical events and lead retrospective meetings

• Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance

• Work on critical, highly complex customer problems that may span multiple services

• Participate in 24x7 on-call rotation and work with global teams

• Collaborate with cross functional stakeholders

• Provide mentorship and guidance to team members

Basic Qualifications:

• Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math) with a minimum of 8 years of professional experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support OR Master’s degree with 6 years of experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support, OR the equivalent combination of training and work experience

• 4+ years experience with HR applications such as PeopleSoft, SAP, and Oracle or other third-party software products

Eligibility Requirements: (Country Specific)

• Must be willing to work in an office located in Bengaluru, India

Additional Information

Relocation Assistance Provided: Yes