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General Electric Staff Enterprise Architect - Salesforce CRM in Bengaluru, India

Job Description Summary

Responsible for Leading Architecture for new and existing products on the SFDC platform including: Inside Sales console, Territory Management, Commercial Mobility (SF2), Lightning/ LWC migration.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

In this role you will:

  • Lead Architecture for new and existing business products on the SFDC platform including: Inside Sales console, Territory Management, Commercial Mobility (SF2), Lightning/ LWC migration.

  • Develop platform roadmap for capabilities to be added in line with the business needs of the commercial organisation

  • Analyse salesforce release roadmap and align solution capabilities release for the business.

  • Understand and manage architectural interactions of the overall commercial applications ecosystem like Marketo, Salesforce, Apttus, MyProjects, Customer Identity, Pega and others like ERP and Service systems.

  • Own architectural governance by enforcement and evangelisation of architectural, design patterns and coding best practices across the various pods working on salesforce and closely coupled commercial applications.

  • Establish and manage platform governance operating mechanisms for early warning in case of platform limits, license utilisation and performance monitoring.

  • Analyse current platform, processes in it and drive strategy for process simplification, reduce customisations and take out technical debts.

  • Mentor and coach the technical leads and developers on architecture, design patterns and implementation best practices with minimal to no customisations

  • Understand the integration architecture in the GE Healthcare commercial ecosystem and drive best practices.

  • Work closely with the admin and devops team on establishing / improving the right development, version management, code quality, test automation, deployment and release management framework l.

  • Collaborate closely with Program management on schedule, prioritisation, release planning and risk management.

  • Contribute to the development of project and data delivery platforms with reusable components across teams that can be orchestrated together into different methods for different businesses.

  • Participate in the domain technical and business discussions relative to future architect direction.

  • Assist in the analysis, design and development of a roadmap and implementation based upon a current vs. future state in a cohesive architecture viewpoint.

  • Gather and analyze data and develops architectural requirements at project level.

  • Participate in the Enterprise Architecture governance model.

  • Research and evaluate emerging technology, industry and market trends to assist in project development and/or operational support activities.

  • Coach and mentor team members.

Education Qualification

  • Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with advanced experience.

Desired CharacteristicsTechnical Expertise:

  • 7-10 years of IT experience with a minimum of 5 years’ experience in Architecture, Analysis, Design, Implementation and Maintenance of Applications on SFDC Force.com platform.

  • Expertise in LWC/ Lightning Experience, core salesforce CRM, APEX Design patterns, coding, configuration and administration.

  • Exposure to Salesforce High Velocity Sales, Salesforce Territory Management

  • Ability to consult customer on alignment of outcomes and desired technical solutions at an enterprise level

  • Ability to Analyze, design, and develop a software solution roadmap and implementation plan based upon a current vs. future state of the business.

  • Working knowledge of configuration choices and related cost implications; Experience with complex solution configurations.

  • Knowledgeable of full range of solution catalog within a business unit and able to discuss overall solution at depth.

  • Experience sustaining operational stability through various life cycle phases (planning, implementation, steady state, de-commissioning); Ability to provision and budget via capital and operating.

  • Able to lead early stage customer interactions; Guide customers as they develop confidence and comfort with approaches, and integrate with their legacy tech investments.

  • Expertise in Salesforce platform and its implementation for sales enablement.

  • Experience in working with communities and customer / external identity management on salesforce.

  • Exposure in implementing single-sign-on on salesforce and its usage in communities.

  • Add advantage if you have Exposure to Apttus CPQ and Heroku platforms

Business Acumen:

  • Passionate and Deep domain understanding of the inquiry to order (ITO) processes right from lead generation, opportunity management, enterprise account management, funnel forecasting to configuration, pricing and quotation.

  • Added advantage if experience in configurable hi-tech manufacturing industry

  • Adept at navigating the organizational matrix; understanding people's roles, can foresee obstacles, identify workarounds, leverage resources and rally teammates.

  • Understand how internal and/or external business model works and facilitate active customer engagement

  • Able to articulate the value of what is most important to the business/customer to achieve outcomes

  • Able to produce functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts.

  • Possess extensive knowledge of full solution catalog within a business unit and proficiency in discussing each area at an advanced level.

  • Six Sigma Green Belt Certification or equivalent quality certification

Leadership:

  • Exposure to presenting with impact to drive the right buy in on strategy, solutions and issues.

  • Demonstrated working knowledge of internal organization

  • Foresee obstacles, identify workarounds, leverage resources, rally teammates.

  • Demonstrated ability to work with and/or lead blended teams, including 3rd party partners and customer personnel.

  • Demonstrated Change Management /Acceleration capabilities

  • Strong interpersonal skills, including creativity and curiosity with ability to effectively communicate and influence across all organizational levels

  • Proven analytical and problem resolution skills

  • Ability to influence and build consensus with other Business, Information Technology (IT) teams and leadership

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No

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