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General Electric Sr Staff Application Operations Engineer in Bengaluru, India

Job Description Summary

Responsible for supporting and maintaining critical applications and related data processing platforms and services. Ensure the team has the facilities, tools, resources and skills they need to deliver on commitments while tracking ongoing execution and delivery of Application Operations delivery SLAs. Operational owner maintaining incident management, change controls, support coverage, and provisioning compliantly

Job Description

Role Summary/Purpose: The ERP Fusion Cloud – SCM, Financials (GL/AR/AP/Tax/CM/FA/RMCS) Operations lead will provide solutions and resolving support issues with Fusion. This role will report directly to Sr. Director of Operations to lead SCM & Financials workstream of Cloud ERP. He/She will work closely with Product owners for introducing new functionalities and enhancements to existing footprint. Support day to day operations in Order Management, Inventory Management, Costing, Tax across all Legal entities in our global footprint. This role will partner with the business teams, IT teams and our vendors to plan, design, execute, test, document and provide operational support for all Items offered as part of the ERP SAAS offering and SFDC/CPQ quoting.

Essential Responsibilities

  • Operational owner for SCM & Financials workstream to manage day to day issues

  • Design and implement solutions for Digital Fusion Application to drive simplification and standardization, while delivering productivity

  • Manage daily activities, regular communication, ensuring quality of deliverables and adherence to compliance standards

  • Be a contributing team member of the larger support team and assume overall accountability and responsibility for managing all operational issues in Fusion

  • Work closely with Product managers, third party vendors and business users to understand specific functionalities and business reporting needs

  • Translate the reporting requirements into tactical components including Architecture, Processes and Procedures to deliver and maintain the solution

  • Work with a team of Oracle functional and technical experts for support and maintenance of Digital Fusion Application

  • Partner with finance controllers/tax/operations/commercial leaders and users to evaluate and improve business processes and arrive at mutual, cost effective solutions

  • Drive solutions within cross functional teams that are integrated to Digital Cloud Application within the GE Ecosystem

  • Lead vendor team members and work product delivery on/offshore

  • Contribute to the operational procedure library (SOP) and project lifecycle documentation

  • Conduct regular scheduled meetings with business users to determine existing and new Product requirements, prioritize requirements, build testing and validation plans and execute through delivery and business sign-off

  • Interface with vendors and designated partners to train business users on newly implemented Products across commercial systems. Assume overall responsibility of deliverables and user satisfaction

  • Act as interface between the business vendors, business users and IT teams to ensure products are setup and managed at the highest level of service and meeting expectations

  • Extract data from Cloud ERP and map to other source systems, destination systems and transformation processes for all company’s related data

  • Work with business and IT staff to thoroughly test all fixes and configuration changes. Document changes and manage deployment process into production

  • Identify areas where training is needed, build training plans and conduct/schedule approved training as needed

  • Maintain professional memberships within the industry to network, gain knowledge/insight and visibility from vendors, analysts, and peers

  • Work with global teams to learn Products and deliver based on country specific Taxation needs

  • Handle escalations during close cycle while prioritizing defects during non-close cycle

  • Individual contributor having an ability to assess requirements, analyze and configure the application

  • Work with Vendor partners to analyze new solutions to existing issues and make system perform better

  • Ensure system users are properly trained and educated to effectively use the SAAS platform

  • Escalate and conduct OWCs to obtain a timely resolution while negotiating a workaround.

Qualifications / Requirements

  • Bachelor’s Degree

  • Total of 8+ year’s work experience with focus in Oracle On-Prem ERP’s and Fusion Cloud ERP

  • 4 years of experience with ERP’s Financial modules and RMCS

  • 4 years of experience in Inventory, Order Management, Costing and Purchasing

  • Experience with Fusion Upgrades and preparing for each successful upgrade

Desired Characteristics

  • Excellent written and verbal English communication skills

  • Experience navigating through large global, complex projects and business teams

  • A solid understanding of Oracle SAAS offering in all Functional areas with focus on SCM, Financials, Tax

  • Proven ability to complete projects and achieve results in an ambiguous work environment

  • Proven ability to establish and articulate a vision, set goals, develop, and execute strategies, and track and measure results

  • Experience with transforming user requests into technical and functional specifications

  • The ability to manage multiple priorities and projects simultaneously

  • The ability to operate independently with little supervision and accomplish tasks and assignments

  • The ability to articulate technical ideas and solutions across business terms

Additional Information

Relocation Assistance Provided: Yes