General Electric Sr Manager - Digital Operations in Bengaluru, India

About Us:

At GE Transportation at http://www.getransportation.com/ , we move the world. We

are a global digital industrial leader and supplier to the rail, mining, marine, stationary power and drilling

industries. Our solutions help customers deliver goods and services with greater speed and greater savings using

our advanced manufacturing techniques, industry expertise and connected machines. Established more than a

century ago, GE Transportation is a division of GE that began as a pioneer in passenger and freight locomotives.

That innovative spirit still drives GE Transportation today. It's the engine of change that puts us at the forefront of

transportation technology, software, and analytics. And it's why we continue to find-and realize-the potential that

keeps our connected world moving forward. The GE Transportation Global Headquarters is located in Chicago,

Illinois. There are over 65 service sites worldwide.

Role Summary:

The Digital Operations team at GE Transportation is responsible for delivering services to both the business and the customer. This role will focus on the delivery of the services within the PLM application.

Essential Responsibilities:

In this role, you will:

  • Design, Develop, Implement and support the use of technology with geographically distributed infrastructure systems. Provide management of the tactical IT plans to ensure they meet current needs and are responsive to the future needs. Maintain the integrity of the systems with applying security best practices

  • Manage all internal, co-located and/or cloud-based data center and related system

  • Manage global IT assets including software licenses and hardware full lifecycle management

  • Supervise and provide technical leadership to technical staff and ensure compliance with appropriate policies

  • Develop and manage adherence to departmental Change Management and Service Level Agreements (SLAs)

  • Define, develop, maintain, and test Standard Operating Procedures (SOPs) for all operational processes

  • Participate in budgeting, process and manage IT Infrastructure related projects and investment

  • Identify and respond to technology-related professional growth needs for all staff members and train staff appropriately

Qualifications/Requirements:

Basic Qualifications:

  • Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)

  • Minimum 15 years of IT experience with at least 5 years in leadership role

  • Experienced in at least four of the following: java, .Net, PL/SQL, web architecture, client-server architecture, scripting, cron jobs

Eligibility Requirements:

  • Must be willing to travel up to 10%

  • Must be willing to work out of an office located in Bangalore, India

Desired Characteristics:

Desired Characteristics:

  • Hands-on experience in 24x7x365 technical operations preferred

  • Experience in implementation of Operational tools like deployment, provisioning, monitoring, performance measurement tools etc.

  • Experienced in full lifecycle development

  • Understands cloud solution approaches from a technical (infrastructure), service management, financial and sourcing perspective

  • Has demonstrated the initiative to explore alternate technology and approaches to solving problems

  • Skilled in breaking down problems, documenting problem statements and estimating efforts

  • Able to provide hands-on technical leadership in design and support

  • Ability to take ownership of service delivery and deliver while mentoring and helping the team

  • Able to ensure understanding of issues and present clear rationale

  • Able to speak to mutual needs and win-win solutions. Can use two-way communication to influence outcomes and ongoing results

  • Strong oral and written communication skills

  • Strong interpersonal skills

  • Effective team building and problem-solving abilities

Technical Expertise:

  • Technical exposure in java, .Net, PL/SQL, client server architecture, scripting, cron jobs

  • Experience coordinating outages, communicating, pulling in essential resources to resolve issues

  • Responsible for delivering services to the business per agreed upon SLAs through a prioritization process and capacity management

  • Responsible for ensuring agreed upon application availability within the PLM App and implementing a mechanism to measure the availability from the user perspective across multiple regions

  • Ability to find areas to improve and execute: process, automation opportunities, footprint reduction

Business Acumen:

  • Exposure to many applications within Engineering and the business processes they support

  • Facilitate a rhythm with business stakeholders to drive priority setting and communication

Leadership:

  • Experience in leading a team in delivering services to the business

  • Mentor team members in both technical and soft skills

Personal Attributes:

  • Eagerness to learn

  • Ability to deliver with minimal guidance, self-driven

#DTR

Locations: India; Bengaluru