GE Jobs

Job Description Summary

Job Description

Role Summary-

This position provides Client PC Break/Fix Support to the assigned GE location/s focusing on customer service & prompt incident ticket resolution. Working as part of a team at the MyTech Lounge while being the direct liaison with end users to troubleshoot & resolve their IT issues.

Responsibilities-

In this role, you will:

• Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues.

• Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence, Printer and physical connectivity.

• Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.

• Partner with Digital Workplace Solutions Premium Experience Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions.

• Onsite hands and eyes support for other IT teams.

• Ensure all business policies and standards related to client services and IT security and compliance are being met.

• Deliver a customer service approach for IT support issues for Corporate and on-site clients, using any available tools and resources.

• Analyse and resolve complex hardware and software issues.

• Be a resource and guidance for customers with regards to Digital Workplace Solutions Premium Experience Team policies and procedures.

• Establish working relationships with customers.

• Identify and resolve problems, applying knowledge in complex, difficult or stressful situations.

• Communicate, orally and in writing, technical information to audiences at all levels of the organisation.

• Be a participator member of various teams.

• Perform all other duties as specified by leadership team.

Qualifications-

• High School Diploma. A minimum 1 years of professional experience.

Characteristics-

Technical Expertise:

• Windows 7 and 10

• MAC OS

• MS Office and Teams

• Teams Rooms and Collaboration/Conferencing solutions

• Printers setup and troubleshooting

• Hardware and Software setup and troubleshooting

• Fulfil and Manage Incident, Request and Asset life cycle

• ITIL Knowledge/Certification

• Hands and Feet for Infrastructure

• ITSM tools like service now

Business Acumen:

• Experience in mission critical IT operations support environments

• Ability to effectively interface with all levels of the organisation and external customers

• Experience working in a global organisation

Personal Attributes:

• Passion for technology and learning

• Strong listening skills

• Ability to manage multiple, simultaneous tasks, client relationships and expectations

• Excellent written and oral communication skills

• Strong interpersonal skills

• Strong team player - collaborates well with others to solve problems and actively incorporates

• Effective problem identification and solution skills

• Proven analytical and organisational ability

• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment