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General Electric MyTech Associate in Bengaluru, India

Job Description Summary

Job Description

Role Summary-

This position provides Client PC Break/Fix Support to the assigned GE location/s focusing on customer service & prompt incident ticket resolution. Working as part of a team at the MyTech Lounge while being the direct liaison with end users to troubleshoot & resolve their IT issues.

Responsibilities-

In this role, you will:

  • Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues.

  • Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence, Printer and physical connectivity.

  • Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.

  • Partner with Digital Workplace Solutions Premium Experience Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions.

  • Onsite hands and eyes support for other IT teams.

  • Ensure all business policies and standards related to client services and IT security and compliance are being met.

  • Deliver a customer service approach for IT support issues for Corporate and on-site clients, using any available tools and resources.

  • Analyse and resolve complex hardware and software issues.

  • Be a resource and guidance for customers with regards to Digital Workplace Solutions Premium Experience Team policies and procedures.

  • Establish working relationships with customers.

  • Identify and resolve problems, applying knowledge in complex, difficult or stressful situations.

  • Communicate, orally and in writing, technical information to audiences at all levels of the organisation.

  • Be a participator member of various teams.

  • Perform all other duties as specified by leadership team.

Qualifications-

  • High School Diploma. A minimum 1 years of professional experience.

Characteristics-

Technical Expertise:

  • Windows 7 and 10

  • MAC OS

  • MS Office and Teams

  • Teams Rooms and Collaboration/Conferencing solutions

  • Printers setup and troubleshooting

  • Hardware and Software setup and troubleshooting

  • Fulfil and Manage Incident, Request and Asset life cycle

  • ITIL Knowledge/Certification

  • Hands and Feet for Infrastructure

  • ITSM tools like service now

Business Acumen:

  • Experience in mission critical IT operations support environments

  • Ability to effectively interface with all levels of the organisation and external customers

  • Experience working in a global organisation

Personal Attributes:

  • Passion for technology and learning

  • Strong listening skills

  • Ability to manage multiple, simultaneous tasks, client relationships and expectations

  • Excellent written and oral communication skills

  • Strong interpersonal skills

  • Strong team player - collaborates well with others to solve problems and actively incorporates

  • Effective problem identification and solution skills

  • Proven analytical and organisational ability

  • High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment

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