General Electric MyTech Associate in Bengaluru, India
Job Description Summary
This position provides Client PC Break/Fix Support to the assigned GE location/s focusing on customer service & prompt incident ticket resolution. Working as part of a team at the MyTech Lounge while being the direct liaison with end users to troubleshoot & resolve their IT issues.
In this role, you will:
Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues.
Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence, Printer and physical connectivity.
Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.
Partner with Digital Workplace Solutions Premium Experience Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions.
Onsite hands and eyes support for other IT teams.
Ensure all business policies and standards related to client services and IT security and compliance are being met.
Deliver a customer service approach for IT support issues for Corporate and on-site clients, using any available tools and resources.
Analyse and resolve complex hardware and software issues.
Be a resource and guidance for customers with regards to Digital Workplace Solutions Premium Experience Team policies and procedures.
Establish working relationships with customers.
Identify and resolve problems, applying knowledge in complex, difficult or stressful situations.
Communicate, orally and in writing, technical information to audiences at all levels of the organisation.
Be a participator member of various teams.
Perform all other duties as specified by leadership team.
- High School Diploma. A minimum 1 years of professional experience.
Windows 7 and 10
MS Office and Teams
Teams Rooms and Collaboration/Conferencing solutions
Printers setup and troubleshooting
Hardware and Software setup and troubleshooting
Fulfil and Manage Incident, Request and Asset life cycle
Hands and Feet for Infrastructure
ITSM tools like service now
Experience in mission critical IT operations support environments
Ability to effectively interface with all levels of the organisation and external customers
Experience working in a global organisation
Passion for technology and learning
Strong listening skills
Ability to manage multiple, simultaneous tasks, client relationships and expectations
Excellent written and oral communication skills
Strong interpersonal skills
Strong team player - collaborates well with others to solve problems and actively incorporates
Effective problem identification and solution skills
Proven analytical and organisational ability
High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment