General Electric Lead Gas Turbine Product Service Engineer in Bengaluru, India
Job Description Summary
The Lead Gas Turbine Product Service Engineer is responsible for providing resolutions to customer issues and engineering requests. You will serve as a recognized expert dedicated to Combustion area, both internally and externally, partnering with customers and respective engineering interface teams. This role will provide opportunity to collaborate with interface teams to identify root cause and resolutions, practice decisions making with limited data, leverage engineering judgement and interact with customers.
Conduct root cause investigations for issues with significant fleet impact from initial investigation through the corrective and preventive actions phase
Resolve in depth, technical issues in combustion technology for customers timely and efficiently
Assure all component designs meet requirements for customers
Assist and coordinate with interfacing organizations such as manufacturing, sourcing, services operations, quality, and design engineering to fulfill customer needs.
Communicate progress across all levels of the organization, including plant operators and executive leaders.
Represent GE Gas Power in industry, at conferences, user groups, and customer events
Worked on customer technical review meetings and present recommendations to champion GE's commitment to technical solutions
Support unplanned/forced outages to meet availability goals.
Provide commercial teams with technical assistance for sales and services proposal activities.
Author knowledge articles as well as customer communications, including TILs (Technical Information Letter), PSSB (Product Service Safety Bulletin), PSIB (Product Service Information Bulletin), and Safety communications.
Bachelor's Degree in engineering from an accredited university or college
Experience in gas turbine combustion engineering experience or related technology.
Demonstrated capability of working in a matrixed global organization
Experience in interfacing with customers
Customer-focused with clear, concise written and oral communications to the appropriate level
Humble, open, collaborative, and continuously learning
One Team mentality, working horizontally to support our customers despite internal hurdles
Six Sigma DMAIC, TOPS 8D, or other Root Cause analysis techniques
Ability to rapidly change directions for multiple concurrent projects based on emergent business priorities
Ability and willingness to confront the status quo, without allegiance to past or current practices and technology, to drive to the best GE products.
Prior experience in a customer support/facing role; strong commercial mindset.
GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Disclosure of your Gender or Sexual orientation is completely Voluntary and not mandatory.
Relocation Assistance Provided: No