General Electric ONW China Digital Services Leader in Beijing, China

Role Summary:

• Deliver on their respective region’s operating plan for services operating profit (and associated Blueprint priorities, targets)

• Optimize existing service operation, collaborating with customer program leader to develop new service mechanism with fast response and IB better coverage;

• Benchmark market best practice, develop cost competitive FSA model to jointly win new projects with new unit sales team;

• Build China region capability from ITO to OTR on digital business;

Essential Responsibilities:

-Understand and communicate their respective market needs based on current and forward looking trends, regulations, customer buying behaviors, and other region specific characteristics

-Be an integral part of the existing Onshore Wind regional teams; become embedded in the key rhythms and processes associated w/their respective region

-Develop and deliver a winning services growth strategy (including NPI and overall “go to market”/commercialization needs) to grow all aspects of the Onshore Wind Services portfolio for their region – transactional, contractual, repower, digital

-Own inorganic “game boarding” to compliment organic growth

Market Analysis:

• Work with the regional Marketing teams to understand:

• Installed base status – accurate view, understand services opportunities, develop a quantifiable plan supported by data to penetrate; track and trend with clear dashboards

• Customer buying behaviors – understand and stay current on customer views of GE service offerings, value received, payback analysis, etc.

• Macro economic environment – understand traditional trends driving customer decisions (currency, fuel/power pricing trends, etc.) as well as regulatory dynamics that drive customer decisions

• Competition – understand current offerings, how they position/commercialize their value propositions, develop a tactical plan to counter effectively


• Work with the global Product Line team to understand portfolio positioning for their respective region

• Advocate for region specific needs and support requests for funding where necessary

• Digital – develop and communicate a strategy to grow digital offerings in line with Blueprint expectations; work with the Renewables Digital team to ensure Services needs are being supported and delivered

Operating plan:

• Overall services op profit plan

• Segmentation – deliver on growth targets associated with transactional, contractual (FSA), and other “initiative specific” targets (i.e., PowerUp, Digital Wind Farm, etc.)

• Integrate with the regional operating rhythm (i.e., weekly pacing, QMI, etc.) to properly track and report services metrics while minimizing addition of overlapping/redundant calls, meetings, dashboards, etc.

• Work with regional execution as well as HQ Operations team to deliver on productivity and product cost out plans – bring ideas based on regional experiences to support global initiatives.


• Work with regional sales to understand the “pipeline” and associated opportunities required to meet operating plans (e.g., historical volume of probability weighted opportunities required to deliver on the orders required to meet plan) – map with installed base opportunities to support sales demand gen efforts

• Understand key deals in negotiation and participate in region R-process, deal reviews, etc. to support services growth needs.

Projects & Services:

• Partner with regional P&S leader and team to understand and support operational excellence needs…training, tools, processes.

Service Fulfillment:

• Ensure that customer and partner relationships are proactively managed

• Ensure all team members are trained and compliant on the processes, tools and methods

• Participate in development and lead the execution of the Services strategy

• Be responsible for building strong long-term relationships with specific customers within the region

• Lead complete field resource management efforts

• Support all O&M operational processes

• Lead efforts to ensure customer service excellence for assigned customers

• Lead service engineering to accomplish effective support of region customer service objectives

• Manage cost control, quality, and operations-oriented customer communications

• Implement Operation Safety Policy Instructions, conduct field work in compliance with EHS and applicable regulations, and encourage good employee safety practices


• Master degree in Engineering or Business Administration

• Minimum 10 years of experience in Wind industry and at least 5 years in a leadership role

• Significant Service, Construction, Engineering and/or Contract Management experience in Wind industry

• High energy level self-starter

• Deep technical knowledge of product lines and associated systems

• Ability and willingness to travel, as required

• Proven ability to effectively manage a team / organization

• Strong people management, team building, performance management, strategic and operations planning, process management, negotiation, and relationship management skills

• Strong skills in customer relationship building, facilitation, and matrix management

• Exceptional oral and written communication skills

• Strong interpersonal and leaderships skills

• Strong business and financial acumen

• Ability to drive and manage change in a dynamic environment

Desired Characteristics:

• Proven leadership experiences - experience personally developing and guiding others through the development of significant business challenges

• Prior experience as a service manager, or operational experience

• Wind industry experience

• Critical change agent with strong credibility and influence in the organization

• Strong cross-functional influencing skills

• Highly developed communication and influencing skills with senior Leadership teams

• Experience in transforming complex data into presentations for senior leaders or external audience

• Experience in establishing a vision and translating it into meaningful tasks and activities for others to execute

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Locations: China; BeiJing, ShangHai; Beijing