General Electric Quality Leader, Onshore Wind EMEA in Barcelona, Spain
Job Description Summary
The Quality Leader for ONW Wind EMEA will be a key member of the Onshore Wind International Quality leadership team. You will be responsible for driving quality related continuous improvement for customers and reduction in Cost of Poor Quality for GE, by identifying and developing a mechanism to define, root cause and resolve all quality and allied risks.
Roles and Responsibilities
Strategic and tactical responsibility for defining and implementing Quality strategy and operational goals for assigned ONW International region
Work horizontally with a team of functional Quality Leaders across ONW International to drive the customer / business expectations and culture of continuous improvements
Monitor and report on all Quality related Key Performance Indicators across all areas of the business to ensure that issues are prioritized and drive Continuous Improvement across all quality related areas of the business
Support the Project GMs and Directors with Quality related topics. Engage with customers to understand pain points and work on actions that reduce these pain-points and drive customer benefits/value.
Understand customers expectation through Voice of Customer – Net Promoter Score feedback methodology for all projects at regular milestones, own quality planning, assurance and control to achieve the VOC – NPS targets.
Guide the reduction of cost of poor quality for projects bucket (BOP, I&C, Storage, etc.) and drive rigorous metrics related to Quality KPIs for projects to evaluate performance. Tracking all the Cost of Quality (COQ) and liaison with teams working on respective buckets to mitigate/avoid the potential risks to projects, also facilitate root cause analysis and corrective action of all issues.
Drive effectiveness of Business Process Management System / QMS and ISO audits in the true spirit of knowledge management & standard work, including permanent corrective action closure from the audits
Provide clear direction and vision, inspire, and motivate teams to drive team towards our zero-defect desire
Degree in Engineering, with significant relevant experience and performance track-record in Quality and/or Lean/Operational Excellence roles
Skilled in most of Lean/Continuous Improvement methodologies, such as 5S, Visual Management, Kaizen, Daily Management, Problem Solving, Action-plan, Standard Work
Familiarity with ISO9001:2015 and other quality compliance related requirements, is desirable
Strong clear thinking, leadership and executive level customer communication skills
Ability to problem solve and influence resolution of issues leading to major consequences in a matrix environment
Demonstrated ability to lead programs / projects
Relocation Assistance Provided: No