General Electric Customer Quality Leader in Barcelona, Spain
Job Description Summary
GE Off-shore Wind (GE-OFSW) is a global technology leader in the fast-growing segment of the renewables industry. GE-OFSW is on a mission to make this limitless, clean & reliable source of renewable energy mainstream by providing it at affordable cost.
In this role, you will be an advocate for our Offshore Wind customers. You will ensure that the business & functions understand our customers’ priorities and are driving them to satisfy their needs. You will partner with the global, regional & project teams to drive quality improvements that have a positive impact on customer satisfaction and to deliver flawless execution for our customers.
Develop a strong understanding of the customer quality requirements/ quality development plans and to ensure they are well articulated & understood across GE OFW.
Own relationship with key quality counterparts in OFW customers. Be the primary interface for coordinating wing-to-wing quality across functions to meet the customer needs
In partnership with the customer facing teams, develop operating rigors with the customer to formally feedback progress on periodic basis and ensure continuous alignment on strategy and priorities
Lead and advocate within GE OFW the Voice of Customer & Metrics to drive critical to quality items to achieve breakthrough improvements in customer satisfaction/ NPS
Develop a clear Customer Quality Strategy and Customer Quality Plans. Develop clear metrics at Offshore level for Global Customer Quality Scorecard. Lead OFW Issue Resolution Process.
Lead Offshore Root Cause & Issue Resolution process and partner with functions to expedite Root Cause Analysis and lead resolution of complex, cross-functional and severe RCAs
Actively participate in Reliability improvement initiatives & work with functional teams to prioritize
and address issues that impact field reliability & Performance
Be a critical part of project handover process from commercial to projects to ensure all the critical quality requirements are understood including regulatory/ certification, inspections etc
Serve as champion & change agent by stimulating, communicating and institutionalizing key customer quality initiatives as part of GE Renewable working plans. Lead initiative on Quality Culture development.
Working closely with functional counterparts to develop & implement a Global Customer Quality Scorecard for the OFW customers and a Playbook of action items resulting in improved Customer Experience and delivering of our customer promise through reduction in escaping defects, improved maintenance & reliability and issue resolution
Bachelor's Degree from an accredited college or university with Engineering/ Technical. Master's degree (MBA) or other advanced learning preferred
Senior experience in operating and customer facing roles (Product Dev, Engineering, Manufacturing, Field service, Repairs, Customer service etc.). Additional experience with sales/ commercial preferred
Green/Black Belt certification and/or a proven education or work history in managing quality operation e.g. LEAN. Familiar with statistics, six-sigma, quality assurance & quality control and other quality concepts.
Language requirements: Fluent English with spoken knowledge of French/ Chinese preferred.
Willing to Travel for a significant portion of time.
If contracted in Spain:Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country: NIE- Social Security Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring. GE will not sponsor this requirement.
Relocation Assistance Provided: Yes