General Electric Service Account Manager in Bangkok, Thailand
Role Summary:The Service Account Manager (SAM) role is responsible to build, maintain and strengthen the relationship between GE Healthcare and hospital management and key stakeholders in strategic accounts and assigned territory. He/she shall create, hunt and close sales opportunities for assigned accounts and territories to meet quarterly and yearly financial targets working individually or where applicable as part of a One GE Healthcare team to deliver value and solutions to customers.
Essential Responsibilities:The role shall be the subject matter expert for services/digital solutions, including contracts and all non-contract segment products and solutions. He/she is expected to be able to differentiate GE’s service/digital solution offerings, convey compelling value propositions, lead the opportunities, qualify the customer needs, develop and present solutions proposals and quotations, and respond to customers’ clinical/technical/process questions to successfully execute and close opportunities and sales.
Responsibilities include (but are not limited to):
•Is accountable to achieve Service/Digital Solutions sales OP target for assigned accounts in designated areas.
•Ensure pricing compliance for all opportunities
•Manage opportunities and funnel using applicable CRM tools and reports Territory & Account Management
•Create territory/account plans including opportunity development, competitive strategies and targets.
•Build strong business relationships and formulate strategic account relationship plans within the assigned accounts/ territory. Identify & respond to key account technical and departmental decision makers’ needs and maintain customer contact records in the relevant CRM tools.
•Maintain a network of key opinion leaders within the assigned territory.
•Track and communicate market trends to/from the field including competitor data and develop effective counter-strategies. Product & Market Expertise •Maintain up to date detailed knowledge of GE support service/digital solution. Be able to present and discuss relevant value proposition and benefits to customers. •Maintain up to date market and competitor knowledge related to support service & solutions.
•Develop understanding of the customers changing clinical and/or operational issues and challenges.
•Create viable product and service configurations which meet customer needs effectively, while achieving optimum margin for GE.
•Differentiate assigned support service offerings during the various stages of the sales process, effectively using GE resources and approved marketing and promotion materials to actively support the customer through their decision-making process towards a successful outcome for GE.
•Represent the company at relevant medical conferences and technical exhibitions to promote GE services/digital solutions. Opportunity management
•Identify and create new opportunities and work with sales / service leaders and equipment account teams (where applicable) to continuously increase prospect and opportunity funnel.
•Support and manage tender/bid processes including the needs qualification, vendor selection, quotation and closure of service-led opportunities to meet sales and margin targets and to maximize customer satisfaction in the assigned territory.
•Create and maintain opportunities in the applicable CRM tools.
•Ownership of opportunities and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs including service contract offerings.
•Estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and enhances customer satisfaction. One GEHC teamwork
•Contribute to account plans for strategic accounts covered by account managers/executives.
•Educate account team members on the GE service/solution strategy and offerings where applicable.
•Collaborate with and leverage subject matter experts and other resources within GEHC channels to build relationships and secure business.
•Share and follow-up identified leads to other product lines within own accounts and or One GEHC accounts
Qualifications/Requirements:•Bachelors Degree and minimum 5 years of sales/product marketing experience preferably in a medical or healthcare field
•Previous experience managing large key accounts linked to Healthcare industry, whether direct hospitals or business groups linked to healthcare facilities and business
•Ability to energize, develop and build rapport at all levels with GE internal teams and externally with customers
•Excellent verbal and written communication skills in local language as well as good command of English
•Ability to synthesize complex issues and communicate in simple messages
•Excellent presentation, negotiation & closing skills
•Able to travel frequently to maintain good quantity / quality of face-time with accounts within Philippines
•Valid motor vehicle license is preferred
About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.comAdditional Locations:Thailand;Bangkok;