GE Jobs

Job Description Summary

The GP NUHDGT-Projects Global Top Issues team is responsible for providing world class program management of technical solutions to product quality issues impacting GE Gas Power’s customers and GE’s reputation. The Global Top Issues Senior Engineer will serve as a focal point for specific fleet issues affecting gas turbines, steam turbines, generators, accessories, controls and related equipment.

In this role, you will manage fleet programs to minimize risk by implementing commercially viable and logistically sound solutions. You will be responsible for establishing fleet implementation strategies, risk priorities, customer and field needs, business costs and top issue tollgate requirements while pushing to meet timely program deliverables.

Job Description

Roles and Responsibilities

• Own the evaluation, planning, implementation and closure of fleet containment and corrective actions derived from Root Cause Analysis (RCA)

• Develop fleet implementation strategies, determine detailed costs to GE Gas Power and identify the most cost-effective solutions that meet customer requirements

• Coordinate across the organization with FieldCore, Parts, Sourcing, Manufacturing, Repair, Engineering Services, Design Engineering, Logistics and other required functions to plan and implement technical solutions to complex fleet issues

• Provide program management services to execute top issue fleet programs across all affected poles

• Lead internal communications within GE Gas Power regarding fleet program status; Communicate progress to all levels of the organization

• Serve as the GE focal point for customer and business strategy discussions regarding fleet issues affecting GE Gas Power equipment

• Lead consistent communications, internally across the business and externally with customers and vendors, to ensure appropriate and controlled messaging with fluid coordination of activities

• Tie into Product Service, Engineering, SQE, Product Safety and other processes to assist in the proactive identification of new fleet issues; Develop strategies that will mitigate risk

• Understand the challenges faced by the customer and negotiate strategic/commercial decisions that meet both GE and customer interests

• Develop strong ties with GE Gas Power functional leaders, proactively identify and resolve process gaps, and guide other teams in issue resolution such that fleet implementation plans are appropriately developed and execution teams efficiently coordinated

• Serve as the point of contact for specific fleet technical issues and applicable corrective actions

• Critically assess proposed issue solutions as they develop from Engineering assessment or Root Cause Analysis

• Assess business, financial, competitive and commercial risk effectively, and influence functional stakeholders to ensure the successful implementation of technical solutions

• Provide input to Parts/Fulfillment teams regarding issue implications and asset forecasting; Prioritize fleet and assist with logistical delivery of parts required to support planned and unplanned outages

• Aid in the development of key metrics that promote accountability and ensure the timely closure of issues

• Utilize software tools to perform data analytics of fleet programs

• Participate in Lean Action Workouts and/or lead Kaizen projects to improve internal processes and support continuous improvement efforts

Required Qualifications

• Bachelor's Degree in Engineering or Engineering Technology from an accredited college or university

• Minimum 5 years of experience with Power Generation equipment installation, operation, service or technical support

• Minimum 3 years of project management experience

Desired Characteristics

• Self-starter with initiative and interpersonal skills to direct projects and work, of cross- functional nature, with demonstrated ability to drive projects to completion

• Highly collaborative with demonstrated capability for driving change

• Ability to identify customer & business challenges and negotiate strategic/commercial decisions that meet both GE and customer interests

• Strong communication and interpersonal skills

• Brings high level of energy to the workplace and inspires others

• Demonstrated capability in leading through influence in a matrixed global organization

• Customer-focused with clear, concise written and oral communications to the appropriate level

• Restless dissatisfaction with “the way things are done” …focused on continuous improvement

• Data driven but decisive despite ambiguity

• Humble, open, collaborative, and continuously learning

• Passionate team member, mentor and coach

• Proactive thinker, able to anticipate outcomes and see around corners

• Track record of building trust and credibility with others through results

• Confidence to make decisions based on understanding product/process risks

• Stretches limits with thinking, challenges the status quo

• Demonstrated ability to manage multiple complex projects/programs and drive to completion

• Able to interface and communicate clearly and effectively with all levels of an organization, both internally and externally with customers

• Strong technical aptitude, including applicable engineering tools and systems

• Strong leadership and coaching skills to mentor and develop less experienced personnel

• Strong written and verbal communication skills

• Experience working with field data and information

• Understands business priorities and drives specific tasks required to meet the objectives

• Understands GE's products, capabilities and limitations in sufficient detail to be able to develop offerings that meet customer needs

• Anticipates customer needs and ensures that they are met; Able to turn necessary actions into strategic plans, and develop a roadmap for business execution

• Feels ownership and demonstrates accountability, while holding functional owners responsible for respective corrective action process tasks

• Resolves day-to-day issues related to fleet strategy implementation; Escalate issues that impact the client and/or strategic initiatives

• Strong analytical and problem-solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; Anticipates obstacles and develops plans to resolve them

• Lean and Six Sigma experience

• Team player with global mindset

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position