General Electric Senior Controls Product Service Engineer in Atlanta, Georgia
Job Description Summary
The Product Service Controls & Operability Engineer role offers opportunity for direct customer impact by providing technical support to the heavy-duty gas turbine GT8/9/11, GT13E1/2, GT24/26, SGT-800, and 501F fleets in all phases of product life cycle. This role will be responsible for working with multiple cross functional teams to provide world class problem solving for Advant, ALSPA, DIASYS Netmation, Procontrol, T3000, and Mark control systems, gas turbine operability, and HMIs/Networks, to ensure safe and reliable equipment operation meeting both customer and business needs.
Roles and Responsibilities
In this role the engineer will manage the execution of projects and initiatives with broad scope and high impact to the business and serve as the recognized expert in this specialized field. In this role you will be responsible for major and complex assignments with long-term business implications, manage complex issues within functional area(s) of expertise and contribute to the overall business strategy.
Own the technical resolution to multiple complex control system issues (specifically Advant, ALSPA, DIASYS Netmation, Procontrol, T3000, and Mark VIe control systems), application specific gas turbine software, and gas turbine operability while mentoring and training others in areas of expertise and experience.
Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and problem solving skills while adhering to sound engineering standards, practices, and procedures.
Act as a conduit and proactively facilitate cross functional collaboration between engineering teams, design teams, commercial teams, manufacturing and suppliers to develop and implement technical solutions to meet customer needs.
Manage cross-functional teams in execution of root cause investigations of GE equipment non-conformances.
Provide technical guidance and support on critical issues for new unit installation / startup, outage work activities, in service unplanned disruptions and customer issue resolution while meeting critical business metrics on quality and timeliness.
Authoring of, as well as coaching and mentoring of others, in the creation of internal and external communications to provide guidance on major issue resolution
Participate in coordinating and presenting at global technical conferences, webinars, and other customer facing events.
Promote a culture of continuous improvement, for product improvement and team productivity by continuously improving processes in the way we work and feeding back fleet and product issues to design engineering teams to improve reliability, identify new opportunities, and drive development of effective offerings
Demonstrate GE values and customer centric culture
Bachelors degree in Engineering (Electrical / Mechanical / Electronics / Controls & Instrumentation) from an accredited university or college
10+ years of experience in installation/commissioning/maintenance/engineering of GT8/9/11, 13E1/2, GT24/26 fleet, 501F, and/or SGT-800 heavy duty gas turbines
10+ years of experience in installation/commissioning/maintenance/engineering of Advant, ALSPA, Procontrol, DIASYS Netmation, Procontrol, T3000, and/or Mark VIe control systems
Willing and able to participate in off hours support when the need arises.
Ability and willingness to travel domestically and internationally on short notice
Experience working in global, matrix organization & ability to make timely and sound conclusions based on data
Prior experience in a field services engineering role
Prior experience in a customer facing role or interfacing with customers
Experience executing Six Sigma DMAIC, TOPS 8D, or other root cause techniques
Self-starter with initiative and interpersonal skills to direct projects and work of cross-functional nature, with demonstrated ability to drive projects to completion
Ability to work well with teams and communicate requests and requirements clearly
Strong written and verbal communication skills
Can energize teams through inclusiveness and connection with people
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No