General Electric IT User Support Technician in Atlanta, Georgia
Job Description Summary
Experienced person with high technical skills in with both Window and Mac devices to support the users research site.
This position provides on-site Client PC Break/Fix Support to the Global Research Center (GRC) in Niskayuna, NY focusing on customer service & prompt incident ticket resolution. Working as part of a team at the MyTech Lounge while being the direct liaison with end users to troubleshoot & resolve their open IT issues.
Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues.
Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity.
Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.
Partner with Digital Workplace Solutions Premium Experience Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions.
Onsite hands and eyes support for other IT teams.
Ensure all business policies and standards related to client services and IT security and compliance are being met.
Deliver a customer service approach for IT support issues for Corporate and on-site clients, using any available tools and resources.
Analyze and resolve complex hardware and software issues.
Be a resource and guidance for customers with regards to Digital Workplace Solutions Premium Experience Team policies and procedures.
Establish working relationships with customers.
Identify and resolve problems, applying knowledge in complex, difficult or stressful situations.
Communicate, orally and in writing, technical information to audiences at all levels of the organization.
Be a participative member of various teams.
Perform all other duties as specified by leadership team.
High School Diploma. A minimum 1 years of professional experience.
Experience Troubleshooting or providing desktop/deskside technology support:
PCs and associated hardware/equipment
Windows 7 and 10
Video Meetings/Broadcast such as Skype, Microsoft Teams
AV Cisco Telepresence equipment
Must be able to work standard business hours and overtime if necessary Mon-Fri on-site at our Global Research Center in Niskayuna, NY
Experience in mission critical IT operations support environments
Ability to effectively interface with all levels of the organization and external customers
Experience working in a global organization
Passion for technology and learning
Strong listening skills
Ability to manage multiple, simultaneous tasks, client relationships and expectations
Excellent written and oral communication skills
Strong interpersonal skills
Strong team player - collaborates well with others to solve problems and actively incorporates
Effective problem identification and solution skills
Proven analytical and organizational ability
High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.
Relocation Assistance Provided: No