General Electric Hot Gas Path Product Service Engineer in Atlanta, Georgia
Job Description Summary
The Hot Gas Path Product Service Engineer will provide the technical support for fielded GE Gas Turbines. In this role you will be responsible for solving technical Hot Gas Path issues at customer sites; ranging from daily technical troubleshooting/recommendations to complex Root Cause Analyses with long-term business implications to GE and our customers.
Roles and Responsibilities
Engineering support of installed base of Gas Turbine (GT) Hot Gas Path systems
Work with commercial, design, and customer teams to provide issue resolution for gas turbine hot gas path systems. This involves applying Engineering techniques and processes to develop solutions and ensuring that specific issues are resolved in terms of accuracy, quality, and timeliness to meet customer needs and business goals.
Provide engineering support to the Field Services teams during planned outages.
Prepare technical presentations for Customers and Senior Leadership: User conferences, webinars, or other customer technical reviews.
Develop technical information letters (TILs or ETCs) to provide clear and accurate communications to GT customers with respect to technical issues, risk, and our recommendations to resolve
Apply engineering skills, experience, and tools to solve a field failure through Root Causes Analysis (RCA) on Gas Turbine Hot Gas Path systems.
Establish and maintain relationships with internal interfaces to ensure that customer requirements are understood and being addressed.
Interface with external and internal suppliers to identify the most cost-effective solution that meets customer’s request.
Travel to customer locations in support of commercial teams during unplanned/forced outages and customer technical review meetings.
Work with design and development teams to successfully introduce new products.
Participate in Lean Action Workouts and lead Kaizen projects to improve internal Product Service processes and support continuous improvement efforts
Bachelor’s Degree in Mechanical, Aerospace, Materials Science Engineering, or related engineering field of study from an accredited college or university
3+ years of experience in Design, Repair, Testing, Manufacturing, Operation, or Maintenance of Gas Turbine Hot Gas Path systems
Ability to travel globally to customer GT sites and offices to support root cause investigations, critical outage inspections, and customer communications (user conferences or technical meetings); typically <5% travel
Ability and willingness to support off-hours occasionally to support customer issue resolution
5+ years of experience in Design, Repair, Manufacturing, or Maintenance of Gas Turbine Hot Gas Path systems
Demonstrated ability to handle multiple tasks simultaneously and drive projects to completion
Demonstrated leadership to pursue correct engineering actions in adverse conditions or situations
Able to interface and communicate clearly and effectively with all levels of an organization, both internally and externally with customers (tell the story in a way that everyone from an entry level plant outage engineer to a customer chief engineer or from a GE entry level field engineer to GE executive can understand it and get what they need to execute).
Team player with global mindset and ability to work effectively with different cultures
Prior experience in a customer support / facing role. Anticipates customer needs and ensures that they are met. Develop understanding of background situations and where conversations are leading and steer them in productive directions.
Self-starter with initiative and interpersonal skills to direct projects and work, of cross- functional nature, with demonstrated ability to drive projects to completion.
Ability and desire to identify and implement continuous process improvements
Strong written and verbal communication skills
Strong team building skills. Ability to develop relationships across the organization to build loyalty and commitment. Can energize teams through inclusiveness and connection with people
Understands business objectives and drives specific tasks required to meet the objectives
Demonstrated project management skills
Demonstrated capability to remain calm and collected in challenging/safety related/high cost situations to develop a step by step plan, communicate it, gain concurrence through technical prowess, and drive to completion.
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes