General Electric Field Quality Manager in Atlanta, Georgia
Job Description Summary
In this role, you will interface with the Region, Product Line, Services CoE, Repairs and Functional teams to drive quality improvements in the preparation and delivery of our field services activities. This position will be responsible for Quality Planning, Assurance, Control and Improvement for plant service outages. Support the region teams during the planning process for outage end-to end execution, facilitate problem solving, RCA, NCR reporting and resolution, and capturing lessons learned.
Role model, Safety, Quality and Compliance centered ways of working
Promote the interests and image of the Company at all times and behave according to the Spirit and the Letter.
To act according to the regulatory requirements of those bodies to which the organizational unit is accredited or may be in the future (e.g. ISO 9001, ISO 14001, ISO 45001.)
To undertake any other duty and responsibility as may be reasonably required by the company.
Provide a strong Quality mindset in support of business goals and objectives
Foster Quality for all customer work, field service staff and fixed facilities, including contribution as a Quality Coaches.
Build a Quality Culture throughout the organization – one where defects are not accepted, created, or passed-on.
Drive campaigns such as “STOP Work” and Leadership Observation process
Assure implementation of the Quality Management System, perform Audits, support simplification of the QMS.
Ensure there is measurement, analysis, and a regular operating rhythm around Quality metrics including customer experience and Cost of Poor Quality
Apply Quality Planning, Assurance, Control, and Lean Six Sigma methodologies to improve process capability.
Assure use of Quality standards, productivity tools, methods and controls for field work, including but not limited to proper execution of FME (Foreign Material Exclusion), ITPL (Inspection and Test Plan), FP (Field Procedure) Quality Work Instructions, and Human Error Prevention.
Perform Quality Planning through proper readiness tollgate reviews including application of risk identification and mitigation through PFMEA methodology.
Participate in critical outages to ensure compliance with all Quality standards by performing physical verification and coaching the onsite team.
Measure performance of onsite teams against Quality standards.
Perform Site Quality Audits, conduct analysis and recommended actions
Assure NCR process including driving increased capture and faster resolution.
Own, track, trend Field Service NCRs for the region..
Support Root Cause Analysis including implementation of corrective and preventive actions.
Proactively engaging with Repair Service Centers, FieldCore/APM, On-site Services (OSS) labor and tooling teams for quality problem solving and NCR management.
Bachelor’s degree from an accredited university or college (preferred in engineering or equivalent experience in field service (maintenance, installation) or quality roles for power plants, oil and gas, chemical or industrial sites.)
Minimum of 5 years progressive experience and demonstrated success/knowledge.
Bilingual language in order to support our Latin America region
Good level of knowledge of one or more: Steam turbine, generator, power plant auxiliaries and boilers.
Experience with repairs, on-site services (welding, diagnostics, NDT, …), installation etc.
Knowledge of applicable TRS Technical Regulation & Standards, Boiler Certifications, and ISO9001.
Advanced degrees in business or technical fields or industry certifications
Qualified auditor ISO9001:2015 or equivalent standards.
Experience in successfully navigating within multi-disciplinary teams, preferably with international reach.
Customer orientation and ability to promote customer interests
Leadership capabilities in Field Service and/or Quality .
Native or fluent language skills for area of responsibility and ability to communicate and work effectively in English.
Experience of managing projects with multiple stakeholders through to successful completion within time constraints.
Proven ability to work efficiently without direct supervision. Self-motivated with demonstrated ability to motivate others to achieve results.
Experience with implementing & reporting quality metrics.
A procedure mindset and ability to implement & communicate procedures
Analytical and quantitative skills.
Strong interpersonal and leadership skills.
Able to travel frequently to customer sites and GE facilities.
Steam Turbine/Generator and/or Boiler Field Service experience.
Strong Consideration will be given to Field Core and Steam Power employees, in line with current SP hiring guidelines.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No