General Electric Engineering Manager - Product Service in Atlanta, Georgia
Job Description Summary
The Engineering Manager - Product Service (Generator & Electrical Systems) will be responsible for leading a regional engineering team (covering North, South and Latin America) responsible for providing world-class customer issue resolution for Generators and Electrical Systems for our global customers. Delivering the best customer outcomes will require strong connections with P&L leaders in the Americas, other engineering functions, operations, projects, commercial and sales, FieldCore, Sourcing and Quality teams, as well as developing a strong team of multi-disciplined engineers.
Roles and Responsibilities
Own the establishment of a culture of safety within the team
Own the establishment and communication of priorities and standard work aligned to both the pole and global engineering priorities
Lead team to drive high quality resolution for day to day customer issues and Root Cause investigations, as prioritized by Global customer service engineering.
Own high level operating rhythm for their pole while coordinating with other poles to drive standardization (Including pacing for schedule and budget on RCA’s, key business metrics and countermeasures for KPI’s including issue ownership and responsiveness to support our customers with a quality and lean mindset.)
Own responsibility for team members adherence to standard work processes and expectations
Own development of strategic pole development plans and measuring progress to completion for team members aligned with global technical depth assessment (TDA) strategy; drive TDA development for the team and individuals.
Own breaking down barriers to enable the team’s success within the GE network
Coordinate the effort to prepare for user conferences
Own succession planning and performance reviews
Own award recognition and frequent celebrations of team members that go above and beyond
Support escalations within the pole including weekend duty phone escalations
Development of duty phone schedule for weekend and holiday support ensuring coverage at all times within relevant time zones
Coordinate with region customer service engineering pole leader on region needs from the team.
Connect with other Generator & Electrical Systems pole leaders on best practice sharing on communications, people, and process
Develop deep relationships with key horizontal interfaces to elevate team and simplify their work
Own approval of Technical Communications prior to release to customers
Participate in RCA Technical Reviews
Approver of RCA Functional Reviews for RCA’s in your pole
Drive the culture of quickly owning high impact/escalated & backlog issues through engineering response (ER) cases. Drive accountability with other engineering functions as needed in their support for these cases. Continuously thrive for ER quality & responsiveness
Bachelor's Degree in engineering from an accredited university or college
A minimum of 8 years of generator/electrical systems engineering experience or related technology
People/Staff management experience
Proven ability to motivate others and achieve results within a high tech matrixed environment
Strong organizational skills
Demonstrated capability in leading a matrixed global organization
Experience interfacing with customers
Fluency in Spanish
Customer-focused with clear, concise written and oral communications to the appropriate level
Humble, open, collaborative, and continuously learning … servant leadership mentality
One Team mentality, leading horizontally to support our customers despite internal hurdles
Six Sigma DMAIC, TOPS 8D, or other Root Cause techniques experience
Ability to rapidly change directions for multiple concurrent projects based on emergent business priorities
Comfortable dealing with and making data-driven decisions despite ambiguity and uncertainty with a strong willingness to be challenged
Experience and willingness to travel to customer sites on quick notice when such need arises
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.
Relocation Assistance Provided: No