General Electric Services Shop Manager in Artesia, New Mexico
Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.
BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.
With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.
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GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The Services Shop Manager is responsible for a broad wing-to-wing execution of downhole rod pump services including leading and supervising a team, meeting day-to-day customer requests and order fulfillment, delivery of pump failure reports, support pump failure meetings, resolution of technical and commercial issues, and developing service solutions that promote increased customer satisfaction. The candidate will play a key role in growing customer relationships and earning customer loyalty.
In the role of Services Shop Manager, you will:
Be responsible for meeting all established safety, quality, delivery and cost goals for a downhole rod pump shop
Select, hire, train, develop, and provide ongoing leadership and direction of assigned personnel
Provide leadership, ongoing supervision and counseling for employees, training and development, guidance in current positions and assisting with career development and training
Be responsible for timely SAP data entry related to processing service and parts orders following established processes and procedures; ensure process adoption and transactional discipline
Drive world-class quality and adherence to API specs for downhole pumps
Forecast, plan and work closely with supply chain to source needed parts and material to ensure on-time delivery of customer orders
Be focused on growing customer relationships and improving the efficiency by which we transact and compete to earn customer loyalty through quick responses, high quality products and repair services, project execution, and timely service solutions
Manage customer relationship and expectations including service delivery and fulfillment, reporting, failure analysis meeting support, contractual management, invoicing, collections, and forecasting
Schedule and coordinate activity between customers and fulfillment centers coordinating all service tech teams to provide the highest level of service and in compliance with contracted Terms and Conditions and GE financial requirements
Direct and administer pump tear down reports and inspection activities so as to ensure on-time completion, within internal and external quality / specification requirements
Close out projects including financials documentation and warranty administration (both new units and services)
Support the Inquiry-To-Order (ITO) sales proposal process with Sales team in preparing pricing and quotes for downhole pumps and parts
Implement and drive continuous process improvements with fulfillment teams
Navigate and use internal systems including transactional-SAP, reporting / analysis, MS Office Word / Excel / Powerpoint Qualifications/Requirements:
Bachelor's Degree from an accredited college or university (OR High School Diploma / GED from an accredited school or institution with a minimum of 6 years of experience within both technical and commercial customer relations including minimum 2 years leadership / supervisory experience)
Minimum 2 years experience within both technical and commercial customer relations
Minimum 2 years leadership / supervisory experience Desired Characteristics:
Strong customer service skills
Demonstrated business / commercial acumen / leadership
Deep technical knowledge of down-hole pumps and associated equipment
Strong organizational, analytical and problem solving abilities
Minimum 5 years of professional experience, preferably in Oil & Gas industry
Demonstrated ability to manage multiple customer events simultaneously
Strong situational awareness
Experience in use of SAP and Microsoft applications including Excel, PowerPoint and Project Locations: United States; New Mexico; ArtesiaGE will only employ those who are legally authorized to work in the United States for this opening.