General Electric Field Engineer, Imaging in Ankara, Turkey
Job Description Summary
Field Engineer will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area. This role can be located in Ankara, Trabzon, Gaziantep.
Key Responsibilities/essential functions include:
Technical: Maintains all models specific to a modality in the assigned area.
Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems.
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues.
Acts to ensure satisfaction to primary customers.
Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities
and communicate to account team.
Business growth: Assists in the growth and direction of business in his/her geographic area.
Productivity: Responsible for Warranty and PMS contract cost control.
Administration: Responsibly completes all administration tasks on time. Ensures timely completion
of FMIs and PMS inspections documentation for assigned accounts.
Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices.
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to
the GE Service Quality Policy Statement.
Quality Specific Goals: Aware of and comply with the GEHC Quality Manual, Quality Management
System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they
apply to this job type/position. Complete all planned Quality & Compliance training within the
defined deadlines. Identify and report any and all customer quality or compliance concerns
immediately to the Quality Organization. Identify and report any personal quality or compliance
concerns immediately to the Quality Organization. Insure timely dispatch closure. Ensure
completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in
continuous improvement activities by identifying and appropriately escalating process and product
quality gaps, providing solutions when possible.
•Qualified to Degree level.
•Technical analytical skills.
•2-4 years Field Services experience.
•Comprehensive knowledge of a specific modality or multi-modalities.
•Sought by others for guidance and advice.
•Proficiency in English.
•Ability to work independently with minimum direction.
•High work standards and quality.
•Initiative and motivation.
•Plans and organizes work effectively.
•Excellent communications, listening and interpersonal skills.
•Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
Relocation Assistance Provided: No