GE Application Operations Engineer in Singapore

Job Number

2761214

Business

GE Digital

Business Segment

Digital Information Technology & Digital Thread

About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

AtGE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.

In ASEAN, we are imagination at work. From the Vietnam Engineering Center which focuses on product design, applications and services for the oil and gas sector to the NUS-GE Singapore Water Technology Centre which develops new solutions in water treatment, the GE ASEAN teams are dedicated to turning imaginative ideas into leading products and services that solve some of the world’s toughest challenges. Join an innovative industry leader for an unprecedented career of significant influence within the region and beyond. Work alongside the best minds in the business and take advantage of GE’s generous investment in your education, growth and advancement. If you’re an energetic, focused problem solver, ready to share ideas and face challenges with flexibility, then join the GE ASEAN team in creating the next generation of products and services that will impact the world for generations to come.

Posted Position Title

Application Operations Engineer

Career Level

Experienced

Function

Digital Technology

Function Segment

Digital Operations

Location(s) Where Opening Is Available Singapore

Relocation Assistance

No

Role Summary/Purpose

MyApps Anywhere is a leading client facing technology providing seamless and secure access to reach applications effortlessly from virtually anywhere. In your role as Application Operations Engineer, you will be part of the Digital Workplace Solutions team and provide L2 technical support for the MyApps Anywhere product to GE users. You will focus on enhancing the overall experience of customers, and will closely collaborate with L1 & L3 support teams, Developers, Service owners, and operations.

Essential Responsibilities

  • Research, diagnose, troubleshoot and identify solutions to complex technical issues experienced by customers of the MyApps Anywhere product.

  • Partner with other support teams, including the MyApps Anywhere development team, to drive resolution of advanced issues while improving the support model to ensure limitless customer satisfaction.

  • Seek opportunities to automate remediation to generalized issues and documenting knowledge base tech notes and articles with the intent to provide an easy to use self-help experience for the users of MyApps Anywhere.

  • Contribute to ongoing MyApps Anywhere development projects where needed, provide training to other support staff as required and prepare accurate and timely reports to allow the MyApps team to measure success.

Qualifications/Requirements

Basic qualifications:

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Management or related disciplines (or in lieu of a degree 2+ years of technical IT experience).

  • Prior experience with multiple scripting technologies (VBScript, PowerShell, python, shell, etc.)

Eligibility requirements:

  • In order to be considered for this role, you must submit your application through COS (internal candidates) or www.gecareers.com (external candidates).

  • In order to be considered for this role, you must be willing to comply with pre-employment screenings.

  • in order to be considered for this role, you must be willing to work from a GE office location in Singapore.

Desired Characteristics

  • Proven working experience in client-facing enterprise technical support.

  • Experience with higher level programming languages (.Net, C#, C, Java, etc.).

  • Deep technical expertise within the Windows and Mac client workspace.

  • Knowledge and experience triaging network related issues.

  • Knowledge and experience with log analyzing tool (IE Splunk).

  • Knowledge and experience with Service Now.

  • Excellent verbal and written skills with the ability to clearly communicate with a technical and non-technical audience.

  • Capable of learning new technologies in a self-directed manner.

  • Capable of interfacing with ITIL processes.

  • Ability to prioritize and handle multiple competing tasks.

  • Ability to work both autonomously and in constant collaboration with product owners, operations, and end users.

  • Independent worker, capable of complex decision making.

  • Highly intuitive with the ability to dissect issues and resolve proactively.

  • Team player/influencer– collaborates with others to solve problems.

  • Change oriented – actively generates process improvement ideas.

  • Problem Solver – able to analyze a situation, determine the best course of action and deliver results.