GE Customer Service Leader - AERO in Unspecified, California
Power Power Services
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Posted Position Title
Customer Service Leader - AERO
Field Services and Maintenance
Location(s) Where Opening Is Available United States
U.S. State, China or Canada Provinces
The Customer Service Leader - AERO demonstrates accountability for functional, business, and broad company objectives within the US Services business. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, own the customer relationship, and contribute to the overall business strategy.
As the Customer Service Leader - AERO, you will:
Act as the single point of contact to the customer
Be responsible for customer portfolio P&L and growth
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region
Be responsible for outage scope planning and execution, including closeout oversight, event parts, and repairs planning
Act as the interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs
Be responsible for establishing work scope, pricing, and driving emergent work for major repair projects
Oversee Extra Work, and Job Cost Estimator (JCE) proposals for assigned customers
Negotiate applicable concessions as they arise balancing maximum benefits / satisfaction for the customer with minimal acceptable financial impact to GE
Manage a team of direct reports and provide accurate and timely information to direct reports related to salary planning, performance appraisals, career coaching and disciplinary action as required
Be responsible for driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost at assigned customer sites
Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a customer facing role OR an Associate's Degree with a minimum of 2 years of experience in a customer facing role)
Minimum of 5 years of experience in a customer facing roleELIGIBILITY REQUIREMENTS:
Ability and willingness to travel 50% of the time
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Knowledge & experience within the power industry
Knowledge of boiler design, operations and maintenance
Experience planning and executing outages
Familiarity with Contractual Service Agreements
Strong quality background with Black Belt certification
Strong leadership, financial and commercial skills
Team leader in a dynamic, energetic and proactive environment
Experience working with customer leadership teams
Demonstrated communication & organizational skills
Strong interpersonal skillsStrong consideration will be given to GE Power & Water PGS North America employees impacted by the business’ 2nd Quarter restructuring actions.
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