GE Customer Service Leader - AERO in Unspecified, California

Job Number

2769066

Business

GE Power

Business Segment

Power Power Services

About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Posted Position Title

Customer Service Leader - AERO

Career Level

Experienced

Function

Services

Function Segment

Field Services and Maintenance

Location(s) Where Opening Is Available United States

U.S. State, China or Canada Provinces

California

City

Unspecified

Relocation Assistance

Yes

Role Summary/Purpose

The Customer Service Leader - AERO demonstrates accountability for functional, business, and broad company objectives within the US Services business. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, own the customer relationship, and contribute to the overall business strategy.

Essential Responsibilities

As the Customer Service Leader - AERO, you will:

  • Act as the single point of contact to the customer

  • Be responsible for customer portfolio P&L and growth

  • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region

  • Be responsible for outage scope planning and execution, including closeout oversight, event parts, and repairs planning

  • Act as the interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs

  • Be responsible for establishing work scope, pricing, and driving emergent work for major repair projects

  • Oversee Extra Work, and Job Cost Estimator (JCE) proposals for assigned customers

  • Negotiate applicable concessions as they arise balancing maximum benefits / satisfaction for the customer with minimal acceptable financial impact to GE

  • Manage a team of direct reports and provide accurate and timely information to direct reports related to salary planning, performance appraisals, career coaching and disciplinary action as required

  • Be responsible for driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost at assigned customer sites

Qualifications/Requirements

  • Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a customer facing role OR an Associate's Degree with a minimum of 2 years of experience in a customer facing role)

  • Minimum of 5 years of experience in a customer facing roleELIGIBILITY REQUIREMENTS:

  • Ability and willingness to travel 50% of the time

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

  • Bachelor’s Degree

  • Knowledge & experience within the power industry

  • Knowledge of boiler design, operations and maintenance

  • Experience planning and executing outages

  • Familiarity with Contractual Service Agreements

  • Strong quality background with Black Belt certification

  • Strong leadership, financial and commercial skills

  • Team leader in a dynamic, energetic and proactive environment

  • Experience working with customer leadership teams

  • Demonstrated communication & organizational skills

  • Strong interpersonal skillsStrong consideration will be given to GE Power & Water PGS North America employees impacted by the business’ 2nd Quarter restructuring actions.

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