GE Senior Contract Performance Manager in Tampa, Florida
Power Power Services
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Posted Position Title
Senior Contract Performance Manager
Services Project Management
Location(s) Where Opening Is Available United States
U.S. State, China or Canada Provinces
The Senior Contract Performance Manager will be measured on its customer relationship and the ability to produce financial and operating results for the Contractual Service business. Each Senior Contract Performance Manager will be required to work independently to manage long-term service agreements.
Senior Contract Performance Manager are co-located with their respective customer and be responsible for delivering high quality customer solutions including new products, outage planning, parts & repair delivery via project management tools.
The role includes ownership of the customer relationship & ability to meet internal GE objectives.
In addition, you will:
Interface with ITO and Risk teams for new customer opportunities
Execute contract obligations to achieve Financial Operating Plan
Order / track / validate Billing for major/minor maintenance parts and services requested by the customer
Cost or financial data collection and reconciliation
Provide information and drive sales regarding the latest advancements in conversion, modification & upgrade opportunities to owner & as well as other up selling opportunities
Maintain unit operating history & parts life history on commercially available software
Maintain record of parts (by model & serial number) currently installed in each unit
Develop sales plan for each Customer
Support customer in forced, unplanned and planned unit outages
Build strong partnerships within the value chain organization which will be extremely important to deliver high quality services
Develop and maintain an understanding of power plant or machine driven industries
Bachelor's Degree in Science / Business / Engineering (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry)
Minimum of 5 years of experience in power plant field services or contract management
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Certified Six Sigma Green or Black Belt (GE employees only)
7FA Gas Turbine, GE Steam Turbine and BOP knowledge
Familiarity with long-term parts and services contracts
Sales experience with direct customer interface
G / T Field Engineering Program (FEP) or other G / T Technical experience
Successful P&L experience
Demonstrated communication & organizational skills
Proficiency with computer tools
Strong business / financial skills
Strong interpersonal skills
Technically savvy while having strong business acumen and ability to drive overall solutions / rigor to meet customer needs
Ability to take lead role in routine contracts
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