GE Repairs Quality Assurance Leader- GE Power in Singapore, Vietnam

Job Number

2762707

Business

GE Power

Business Segment

Power Power Generation Services

About Us

GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Posted Position Title

Repairs Quality Assurance Leader- GE Power

Career Level

Experienced

Function

Quality

Function Segment

Quality Assurance

Location(s) Where Opening Is Available Viet Nam

Indonesia

Singapore

City

Singapore

Postal Code

138589

Relocation Assistance

No

Role Summary/Purpose

The Quality Assurance Leader is a quality expert and a key role in the repair quality process. The primary focus is repair defect reduction through quality assurance with additional responsibilities to drive systemic continuous improvement projects. This opportunity will require competencies in core quality assurance processes, establishing strategic operational goals and collaborating across functions.

Essential Responsibilities

• Partner with the regional, global, functional and operational teams to drive quality assurance improvements in PS Global Repair Solutions

• Define, prioritize and implement quality assurance initiatives and improvement projects (primarily focused at our repair service centers), alone or as part of a cross functional team, to drive increased quality levels and customer satisfaction

• Collaborate in the development and implementation of global initiatives, including a quality assurance framework (maturity model), ROSS (results oriented statistical sampling), CoPQ (cost of poor quality) program and applicable projects as required

• Plan regional audit schedule and monitor audit execution at repair service centers to ensure proper execution and effectiveness

• Lead, coach and facilitate the application of various quality and improvement methodologies (Root Cause Analysis, 8D problem solving, Fastworks, Lean, Six Sigma, etc.) as required

• Interface with cross functional teams such as field services, manufacturing, parts, sales, etc. at the regional and global levels

• Present analysis, actions, and outcomes proactively and drive completion to scheduled timeline

• Monitor, review and communicate teams’ progress to Business Leaders

• Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing

Qualifications/Requirements

• Bachelor’s Degree from an accredited university or college

• Minimum of 8 additional years of experience in quality or operations (field service, repairs, manufacturing)

• Willingness to travel 30% of the time

• Demonstrated history of internal and external customer-focused behaviors

• Demonstrated history of quality and improvement mindset and application

• Demonstrated strong interpersonal and leadership skills

• Demonstrated ability to lead through influence

• Demonstrated ability to analyze and solve complex problems, and coaching teams to do the same

Desired Characteristics

• Repairs, Supply Chain or Manufacturing related experience

• Quality background in quality assurance tools (auditing, ISO9001, maturity models, statistical sampling)

• In depth knowledge and experience of quality processes and tools

• Strong customer orientation and willingness to promote customer interests

• Strong, proven previous leadership capabilities leading a Quality organization and initiatives

• Proven ability to build relationships and influence stakeholders to become supporters

• Proven ability to work efficiently without direct supervision

• Self-motivated with demonstrated ability to motivate others to achieve results

• Change agent with strong credibility and influencing skills

• Strong analytical and quantitative skills

• Be familiar with statistics and six sigma quality concepts

• Committed to process improvement

• Strong oral and written communication skills

• Strong interpersonal and leadership skills

• Strong networks within Power Services North America, especially Services, Parts, Repairs, Global Supply Chain & Engineering would be a distinct advantage

• BB (Black Belt) / MBB (Master's Black Belt) certification and/or equivalent quality certification and/or a proven education or work history in statistical analysis of complex data and measurement systems

• Experience in creating better customer outcomes, faster, using Fastworks