General Electric VP-Global Services, COE in San Francisco, California

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

The VP - Global Services, COE will be an analytical, big picture thinker who is driven to enhance and further the mission of the organization by leveraging technology. This executive will serve as a true leader and will drive the GED strategy to create value across the organization and for its clients.

Essential Responsibilities:

The successful candidate is a well-rounded, sophisticated digital industrial professional who is strategic, customer-focused and adaptable, with proven experience leading through technology driven innovation. In addition, you will be responsible for developing and leveraging world-class, process, procedures, and policies throughout software system implementation cycle, be responsible for building and managing a team of process, practice and digital experts throughout the world who will research, develop and implement best in class methodologies in their area of expertise and provide governance and operational guidance as it relates to the execution of the end-to-end planning process, practices and technology, including the adherence to global planning tools and models.

The ideal candidate will be a Services industry professional with a broad business orientation and key competencies including strategic thought, project management, software development, partnership development, analytical capability, and pragmatic execution.

As the VP Global Services, COE you will:

  • Develop short-and long-term vision and strategic plans for the delivery methodology practice based on, vision, objectives, plans, and operating requirements

  • Build a customer-service oriented tone and develop a responsive, effective team that keeps the mission of the organization top of mind

  • Design, Develop and manage new platform & applications service offerings to compliment GE Digital Platform and Product portfolio

  • Build, maintain, and govern platform & applications for business partners - this may be aligned to a specific market or for business partners directly

  • Own the engineering, delivery, and operational support (DevOps) of application services platform and application products related services and expertise development for the global GE Digital Global Services organization. These products include application and database server platforms, public cloud offerings, and related technologies including platform automation and management tools development to deliver outcomes for our customers and reduce implementation cycle time.

  • Build a team of process experts, implementation COE and delivery methodology COE directly responsible for reduced cost and time to value while encouraging and enabling re-use

  • Create effective partnerships and negotiate advantageous agreements with service providers and hardware/software vendors

  • Responsible for engaging with Engineering and Development teams to understand product and platform capabilities and work with enablement and education teams to develop content, service offerings and enablement/training material that can be used externally and internally.

  • Be an interface to Engineering/Product teams into Services organization to keep Platform and Applications delivery teams abreast of new capabilities, tips and tricks, best practices, roadmap and extensibility capabilities.

  • Create, re-usable standard processes and artifacts that can be leveraged by teams across the globe for customer delivery

  • Collaborates with other global process, practice leaders and regional leaders, understanding end to end integrated processes and how to drive business value

  • Ensures that global, regional and business needs are recognized, prioritized, and supported

  • Oversee and review the analysis, commentary and presentation material for monthly, quarterly and annual business review meetings with Corporate, P&Ls and Regions

  • Support all regions, all markets with best-in-class delivery processes, practices and tools

  • Create an identity for best-in-class digital industrial delivery methodology

  • Help Design, Develop and deliver new service offerings to compliment GE Digital Platform and Product portfolio working with rest of the GE Digital Global Services team. Qualifications/Requirements:

  • Help develop business case for proposed service offerings and initiatives, including cost/benefit estimates, market trends, competitive analysis, risk analysis, industry best practices

  • Design, Develop and maintain templates, artifacts, customer facing content and collateral to help services leaders compete with best in class service delivery organizations.

  • Responsible for quality of project costing, customer deliverables, pricing and overall health of global implementations. Basic Qualifications:

  • Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)

  • Minimum 10 years of development or implementation experience including on-site and remote teams for Platform and Applications products

  • 5 years’ experience in global process redesign for services/implementation methodology

  • Minimum 5 years of leadership experience

  • GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed Eligibility Requirements

  • GE will only employ those who are legally authorized to work in the United States for this opening. We will not sponsor individuals for employment visas, now or in the future, for this role.

  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

  • Ability and willingness to travel, as required.

  • Must be willing to work out of San Ramon, CA office Desired Characteristics:

  • Global leadership experience in the Energy, Aviation, Transportation, and/or Manufacturing markets

  • Experience delivering shared technology services in a large, global, matrixed environment

  • Experience in delivering industrial platforms or horizontal software middleware

  • Exceptional interpersonal skills, including teamwork, facilitation, and negotiation

  • Experience driving and executing cloud and digital technology strategies

  • Masters' degree or MBA

  • Influential and collaborative leadership with the ability to partner, inspire, and build consensus.

  • Experience leading large scale organizational change and successfully managing through business transformation

  • Experience in Cloud operations either as part of a cloud service provider or cloud operations in a large forward looking global enterprise

  • Proven ability to execute high-profile projects and to provide thought leadership to an organization.

  • Proven track record working with technical, customer, and functional teams

  • Passionate about technology with the pragmatism necessary to solve customer problems and deliver value

  • Ability to identify new approaches to complex design problems (federated identity, complex event processing, embedded real-time and cooperating ecosystems, etc.)

  • Ability to influence non-technical aspects of technology change (e.g. business and operational architectures)

  • Hands-on experience in multi-generation technology planning, convergence and rationalization

  • Strong at teaching, coaching and mentoring engineers and other functions

  • Strong verbal presentation and written communication skills

  • Experience in leading teams in a DevOps operating model#DTR Locations: United States; California; San RamonGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.