General Electric Services Specialist ServiceMax in Pleasanton, California

About Us:

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership

development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.

ServiceMax from GE Digital is a leading industry provider of field service management software – an estimated $25 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector.

ServiceMax brings together the right data at the right moment to delight customers and drive business results at the crucial point of service. We’re rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers. Come be part of our innovative team!

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

As a Services Specialist, you will work closely with customers understand and define requirements, develop technical proposals, and set expectations for complex implementation projects. You will act as an individual contributor on these engagements, contributing to software architecture design, development of software applications, and integration into enterprise system.

Essential Responsibilities:

  • Provide expert knowledge and experience to estimate the technical effort required to implement complex ServiceMax solutions.

  • Contribute to high level technical analysis activities, such as requirements gathering and gap analysis of user requirements.

  • Contribute to the definition of ServiceMax solution architectures and development of detailed design specifications.

  • Contribute to the implementation of ServiceMax solutions.

  • Own technical deliverables during the entire lifecycle of the projects.

  • Engage throughout the full lifecycle of assigned projects, participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations.

  • Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions.

  • Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required for the solution.

  • Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting pre-sale strategy, services consulting efforts, and project execution.

  • Effectively apply the ServiceMax methodology and project standards.

  • Maintain & continuously update technical skills and knowledge.

  • Work independently as well as part of the team. Qualifications/Requirements: Basic Qualifications:

  • Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)

  • Minimum 3 years of experience in software services for product development functions OR at least 2 years of experience in an accelerated program in a technical fieldEligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

  • Must be willing to travel 35%

  • Must be willing to work out of an office located in Pleasanton, CA Desired Characteristics:

  • Experience leading software implementations with one or more Customer Relationship Management Solution (such as Oracle, SalesForce.com, SAP, Siebel or other CRM software). Configuration experience desired

  • Salesforce Certifications: Administration Essentials for New Admins (ADM 201) or Platform App Builder Certification (DEV 401)

  • Can recognize when code would be required instead of configuration

  • Experience with field service operations or management, including experience with customer service management and call center support a big plus

  • Solid understanding of software operating systems and ability to work comfortably with software engineers

  • Demonstrated ability to adapt and learn quickly in a fast-paced, multi-tasking development environment

  • Must be able to “think on your feet” and demonstrate a strong ability and initiative to learn#DTR Locations: United States; California; PleasantonGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.