General Electric Director - Product Management - ServiceMax Platform in Pleasanton, California

About Us:

ServiceMax from GE Digital is a leading industry provider of field service management software – an estimated $25 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector.

ServiceMax brings together the right data at the right moment to delight customers and drive business results at the crucial point of service. We’re rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers. Come be part of our innovative team!

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

As our new Director – Digital Product Management - ServiceMax Platform, you will be responsible for creating strong working relationships & influence across executive leadership, product management, engineering and other functional groups to execute the strategy within CoE, across GE businesses, partners and customers. You may mentor one or more junior product managers.

Essential Responsibilities:

As a domain expert for your portfolio, you will engage customers at mid-level management and technical levels to develop/refine portfolio strategy, influence customer/industry direction

and execute strategy.

As the Director, you will elevate how we engage with internal and external software businesses. You will be accountable for driving successful delivery of products from GE Digital, making recommendations on extending software solutions, and representing General Electric to the outside market, including customers, partners and analysts.

In this role, you will:

  • Responsible for product line performance with targets on orders, revenue, cost & margin.

  • Identifies and influences market trends and opportunities.

  • Drives vision & strategy, roadmap and product lifecycle for sub business unit and its portfolio of products & solutions.

  • Be a domain/business expert for the portfolio to guide and mentor teams, and establish/refine product management processes.

  • Work cross functionally across engineering, marketing, sales, internal and external customers, analysts and senior management teams to formulate and execute the strategy.

  • Establish and manage relationship across GE businesses & sub-businesses, partners, customers and technical experts across industries and geographies.

  • Establish strong working relationship with account managers, technical sales and user/developer community. Global travel required as necessary.

  • This role is responsible for a large product or portfolio of products/solutions with typical revenue influence / target in the range of $25-100M USD per year.

  • Will have strong financial acumen and accountability.

  • Responsible to create strong working relationship & influence across product management, engineering and other stakeholder groups to successfully execute business strategy across GE businesses, partners and customers.

  • Will engage customers as a trusted partner.

  • Cross functional leadership to define and execute the vision and strategy.

Qualifications/Requirements:

Basic Qualifications:

  • Bachelor’s Degree

  • A minimum of 12 years of technical experience along with established leadership credentials across product lines.

Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. GE may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.

  • Must be willing to work out of an office located in Pleasanton, CA

Desired Characteristics:

ServiceMax by GE Digital is seeking a product leader to manage the strategy and product definition of platform technology to develop ServiceMax applications. If you know what Multi-tenant, Metadata, Frameworks, BPM, 4GL, Extensibility, Switches, React, Lightning, Force.com, and Cloud Foundry is, then keep on reading. We are looking for you.

You are the right candidate if you are a systems thinker that understands the art of the possible with open development platforms such as Force.com and Cloud Foundry, as well as balance the need to keep a product simple in scope so that partners can extend and enhance to add value.

You will join a global product engineering organization, so you must have vision and salesmanship to lead by influence, as well as tenacity to drive engineering scrum teams in remote locations.

The following are desired characteristics for the candidate:

Leadership

  • Interacted and influenced at all levels of organizations for both internal and external parties

  • Managed directly or indirectly other product managers to deliver capabilities for a product area

  • Builds direct and "behind the scenes" support for ideas, and leverages chains of indirect influence

Strategy

  • Defined roadmaps, product strategy, and owned the market success of a product or product area

  • Drove portfolio and investment decisions to balance prospect needs, install base requirements, and long term competitive differentiation.

  • Identified customer’s business and strategic needs, concerns, and desires and translated them into scalable product capabilities for a market

Execution

  • Partnered with sales teams to acquire new customers or expand adoption with existing ones

  • Delivered SaaS products in an iterative manner using an agile development methodology

  • Strong project management, planning, and organization skills, including handled multiple initiatives simultaneously in local and remote engineering locations such as India and China

#DTR

Locations: United States; California; Pleasanton

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.