General Electric Order Management Manager in LIVERPOOL, United Kingdom

Role Summary:

About Us:

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.

Role Summary:

Full Time Regular

As a leader in the oilfield services industry, Baker Hughes offers opportunities for qualified people who want to grow in our high performance organization.

Our leading technologies and our ability to apply them safely and effectively create value for our customers and our shareholders.

Baker Hughes is an Equal Employment Affirmative Action Employer.

Baker Hughes has an immediate opening for a Manager of Supply Chain Order Management. The Supply Chain Order Management Manager (SCOMM) will be a key leader on the Chemicals & Industrial Services (CIS) Supply Chain Team. The position will be responsible for managing the first point of contact with internal and external customers. The SCOMM will develop track and report customer orders for key accounts. This position will be responsible for development and implementation of operational improvements within the department. He/she will coordinate unit activities with other business functions. The SCOMM will develop companywide customer service policies, programs, training and procedures. This role offers an exciting opportunity for the right candidate to drive major change and improvement within the customer service function. Reports to: Director Strategic Sourcing - Chemicals

Essential Responsibilities:

The successful candidate will:

  • Lead a Global Team to execute an end to end order management process and achieve operational and revenue requirements.

  • Create alignment between the Supply Chain and Field Operations teams for optimization and performance improvement of order execution.

  • Proactively engage with Operations to understand forecast and ensure that Supply Chain is ready for expected demand.

  • Prioritize order execution to maximize benefit to the Company.

  • Develop an order management process to optimize the Supply Chain plan for specific project needs.

  • Execute order management strategy to provide superior order fulfillment service to field operations globally.

  • Expand relationships with the logistics team and local operations. Monitor operations to ensure timely and effective planning, scheduling and execution.

  • Ensure all regulatory and compliance measures are met.

  • Responsible for hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that the proper tools are in place to support the team and the processes.

  • Oversight and monitor team performance indicators related to “clean orders” including order acknowledgment, process time, accuracy of order and final delivery.

  • Support the development of our Eastern Hemisphere supply chain as needed via special projects and contribute to the development of region specific strategies.

Requirements/Qualifications:

  • Significant experience in Supply Chain Order Management team.

  • Management Experience with direct and indirect employees

  • Understanding of customer service principals, and use of modern IT tools and theories to link these principals to results in a fast paced environment.

  • Knowledge of project management experience in optimizing back-end processes, work flows, procedures and/or network optimization a plus.

  • Significant customer service experience including supervision of personnel.

  • Bachelor’s degree in Business Studies or equivalent.

  • MBA a plus.

Desired Characteristics:

  • Superior communication skills – ability to illustrate complex issues and reduce to essentials. Willingness and resolve to present complex projects to executive level team members field their questions and act on feedback.

  • Proven ability to drive change through collaborative leadership, creating opportunities via relationship building in a matrixed environment.

  • Demonstrated willingness to challenge the status quo and established thinking, and take the organization in a new direction.

  • High energy, high capacity, curious individual that is eager to learn and optimistic about change and tackling complex, challenging initiatives.

  • The ability to think in a nimble and responsive manner, and move quickly among multiple competing objectives without becoming overwhelmed.

Location:

Kirkby, Merseyside

Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more at https://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf

Locations: United Kingdom; Merseyside; LIVERPOOL

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.