GE Senior Services Manager in Leicester, United Kingdom

Job Number

2782780

Business

GE Oil & Gas

Business Segment

Oil & Gas Digital Solutions

About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Oil & Gas fuels the future. We push the boundaries of technology to bring energy to the world. We are inventing the next industrial era in the oil and gas sector. In our labs and factories, and in the field, we constantly push the boundaries of technology to solve today’s toughest operational & commercial challenges. We have the skills, knowledge and technical expertise to bring together the physical and digital worlds to fuel the future.

GE Oil & Gas is a “fullstream” company, working from exploration and production to downstream. A $19 billion leader designed for a world of complex resources. The deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more GE Oil & Gas can help.

Through project management expertise and technology innovation, we work to help lower costs, make things faster, simpler and more productive for our customers.

In today’s era of complex resources, the deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more we can help. The GE scale helps us bring new solutions to market quicker to help our customers adapt to the industry’s changing environment.

We go where you go and operate side-by-side in 120 countries. The closer we are to our customers, the quicker we can anticipate and solve their challenges.

We’re at work today, to ensure the next generation is equipped and empowered to go further and deeper, helping to fuel the future.

Follow GE Oil & Gas on Twitter @GE_OilandGas.

GE is diversity. We aim to employ the worlds’ brightest minds to help us create an unlimited source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles - people like you!

Posted Position Title

Senior Services Manager

Career Level

Experienced

Function

Services

Function Segment

Field Services and Maintenance

Location(s) Where Opening Is Available United Kingdom

City

Leicester

Postal Code

LE6 0FH

Relocation Assistance

Yes

Role Summary/Purpose

As the Senior Services Manager for UK region you will be also the UK site leader for GE IT acting as the key leader and spokesperson for Services and Sales to provide leadership, coaching and overall guidance for the teams on site. Responsible for all resources, and logistics required to perform services and maintenance activities on customers' site. These activities contribute to installation, maintenance, repair and upgrades of sold or existing GE Inspection Technologies products.

Essential Responsibilities

  • Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for the region and products.

  • Build the roadmap for growth and success of the region with an actionable plan covering priorities, capacity plan, ownership and cross functional collaboration. Own the outcomes and recognizes as a leader the input and collaboration from team members and other functions engaged on key initiatives.

  • Responsible for knowledge of assigned team, coverage area, product lines and their associated configuration, installations, and represents the most direct access to all appropriate internal functions to support the customer.

  • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.

  • Participates in discussions about the future of the business requiring frequent and thorough interaction with other functions. Develops the year plan of resources, growth, cost trends and productivity goals.

  • Presents product/program strategies, technical roadmaps, risks and recommendations to senior leaders across GE, important business unit clients.

  • Manage complex processes requiring involvement of many stakeholders both at the client side and internally.

  • Drive all the metrics related to building a world class service organization such as customer satisfaction, productivity, installed base penetration, health and safety.

  • Drive escalation, sense of urgency and feedback loop to ensure attention, support and timely resolution of customer and team needs.

  • Act as the key leader for GE Inspection Technologies in UK, providing insight, leadership and interface with other business located in the same area. Coach and guide all the local workforce and interface the business communication of the larger business unit with the region advocating for the region growth and customer satisfaction, supporting other leaders to drive priorities and representing GE for the team and local market.

Qualifications/Requirements

  • Bachelor's degree from an accredited university or college in Engineering or equivalent knowledge and experience

  • Sound experience in Services and Customer Service Management.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website:http://www.ukba.homeoffice.gov.uk/visas-immigration/working.

Desired Characteristics

  • Strong oral and written communication skills. Strong interpersonal and leadership skills.

  • Demonstrated ability to analyse and resolve problems.

  • Demonstrated ability to lead programs / projects.

  • Ability to document, plan, market, and execute programs.

  • Established project management skills.

  • Able to deploy and measure benefits of lean and productivity enhancement initiatives

  • Possess initiative, drive and motivation to drive change, collaboration and team engagement.

  • An enthusiastic leader that engages diverse teams towards the organization strategy and drive morale can do attitude and winning spirit.

  • SAP Knowledge

  • Able to work with SFDC

  • Project management knowledge

  • MBA in Business Administration or equivalent knowledge and experience