General Electric Service Program Manager - Account Relationships in Hartford, Connecticut

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

Drives overall client satisfaction based on consistent delivery of a total GE Healthcare solution. Responsible for providing the client with a single point of contact for all service operations. Develops a strategy to ensure client retention and growth through close interaction with the commercial sales teams. Furthers GEHC’s asset management objectives. This role is based in Pennsylvania.

Essential Responsibilities:

  1. Provide direction to our resources to meet/exceed contractual obligations with a primary focus in Imaging Services.

  2. Work with the GEHC businesses and account management team to ensure clear communication throughout the enterprise.

  3. Deliver value through creation of a client lifecycle strategy and annual operating rhythm that incorporates maintenance, inventory management, asset utilization, and capital planning.

  4. Drive partnership through developing director and executive level review reports and facilitating meetings that focus on GE’s recommendations/solutions to improve hospital operations.

  5. Function as the single point of contact for the hospital/system to drive timely resolution of issues.

  6. Visible to customer (e.g., walks halls of customer site), providing accessible and efficient response to concerns and problems.

  7. Benchmark key metrics and direct the collection of data to demonstrate value.

  8. Ensure timely contract renewals and warranty conversions.

  9. Aid sales processes to drive growth.

Qualifications/Requirements:

  1. Bachelor’s degree and 3-5 years of Project/Program Management or Service Leadership experience.

  2. Strong communication skills to synthesize complex issues and communicate clearly.

  3. Flexible and able to succeed in ambiguous and rapidly changing environments.

  4. Demonstrated ability to energize, develop, and build rapport and trust at all levels within an organization.

  5. Willing to travel 20%.

  6. Legal authorization to work in the United States.

  7. Able/willing to submit a background investigation (e.g., verification of past employment, criminal history, educational background).

  8. Willing to take a drug test.

  9. Willing to submit to a check of driving record. 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

  10. Complete all planned Quality and Compliance training within the defined deadlines.

  11. Identify and report any and all customer quality or compliance and take immediate corrective action as required.

Desired Characteristics:

  1. Strong analytical skills and business acumen (i.e., knowledge of healthcare service lines, profit and loss centers, balance sheets, capital/operational planning).

  2. Strong problem solving skills and able to implement innovative solutions to customer problems.

  3. Experience working in the Healthcare industry, including interaction with hospital administration (e.g., account management, relationship-building experience).

  4. Experience in client-facing role such as consulting, project management, or process improvement (e.g., Six Sigma, LEAN) while serving as an advocate for client needs.

  5. GEHC Services experience (e.g., Clinical Services/Biomed, Radiology, Cardiology) and understand healthcare equipment.

  6. Experience working in a highly-matrixed environment.

  7. Able to influence and persuade others to achieve GEHC goals defined in client growth strategy.

  8. Experience anticipating challenges or roadblocks and successfully mitigating those risks while achieving desired outcomes for client and GEHC.

  9. Experience maintaining flexible approach when faced with business or client course corrections (e.g., client cost-out initiatives, industry economic conditions, healthcare reform legislation).

Locations: United States; New Jersey, Pennsylvania; Philadelphia, Southern New Jersey

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.