GE Power PLM Technical Support Lead in Greenville, Ohio

Job Number

2790934

Business

GE Power

Business Segment

Power Information Technology

About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Posted Position Title

Power PLM Technical Support Lead

Career Level

Experienced

Function

Digital Technology

Function Segment

Digital Operations

Location(s) Where Opening Is Available United States

U.S. State, China or Canada Provinces

Ohio

South Carolina

City

Greenville, Cincinnati

Postal Code

29615-4614

Relocation Assistance

No

Role Summary/Purpose

The Sr Application Operations Engineer has responsibility for day-to-day operational execution of Power PLM application to deliver a seamless PLM experience to Power engineering users. We are seeking an experienced individual to join our operations organization to support a complex enterprise PLM platform deployed for GE Power users.

Essential Responsibilities

  • Own the overall support process and provide technical expertise to support large scale enterprise Power PLM application developed using Dassault’s 3DExperience suite

  • Own and be accountable for Application and platform SLA’s against operational commitments, effectively balancing different, competing objectives

  • Identify systemic application issues, perform root cause analysis, apply corrective and preventive actions

  • Lead application monitoring and P&A reporting leveraging a consistent tool and approach across other similar applications in the portfolio

  • Use disciplined approaches to monitor application platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and compliance

  • Lead complex, multi-disciplinary teams in resolution of high profile outages / application incidents leveraging contingent worker support team, internal supporting organizations and Application & Infrastructure Operations coworkers when appropriate

  • Lead and is accountable for pertinent contingent workers access and work prioritization

  • Use data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the team

  • Actively drive prioritization of items and help form the team and schedule to meet business needs

  • Proactively identify and remove obstacles or barriers on behalf of the team

  • Beyond driving day-to-day operational tempos and rigor, contribute to strategic business rhythms including Application Architecture and Roadmaps for the coming year

  • Create a culture of customer focus and high performance to solve complex application problems drive innovative solutions through continuous customer engagement

  • Align with organization’s strategy and closely engage with business stakeholders to ensure our organization delivers value to the customers and maintains the appropriate level of competency

  • Demonstrate skills in collaborating with different stakeholders, influencing decisions and an ability to take strategic view

  • Provide extended hours support when needed

Qualifications/Requirements

  • Bachelor's Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)

  • Minimum of 5 years of experience in application support, development or architecture

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

  • Hands-on experience in ENOVIA 3DExperience product

  • Hands-on experience in Java technologies

  • Working knowledge of application servers, database, Unix/Linux

  • Able to understand and translate business discussions into technical impact and solution

  • Proven analytical and problem resolution skills

  • Energetic and self-motivated individual with ability to work effectively and cooperatively in a complex organization

  • Demonstrated leadership skills

  • Strong oral and written communication skills

  • Strong interpersonal skills

  • Quality and cost driven

  • Proactive responsible individual, able to set own action plans

  • Ability to influence and build consensus with other IT teams and leadership

  • Ability to work under pressure

  • Be comfortable with change and actively driving improvements

  • Experience in Agile methodology is a plus

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