GE PLM Technical Support Leader in Greenville, Ohio

Job Number

2790925

Business

GE Power

Business Segment

Power Information Technology

About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Posted Position Title

PLM Technical Support Leader

Career Level

Experienced

Function

Digital Technology

Function Segment

Digital Operations

Location(s) Where Opening Is Available United States

U.S. State, China or Canada Provinces

Ohio

South Carolina

City

Greenville, Cincinnati

Postal Code

29615-4614

Relocation Assistance

Yes

Role Summary/Purpose

The Staff Application Operations Engineer has responsibility for day-to-day operational execution of complex PLM platforms in Digital Engineering domain to deliver a seamless PLM experience to Power and Renewables engineering users.

Essential Responsibilities

We are seeking an experienced individual to join our operations organization to support highly visible and complex enterprise PLM platforms deployed across GE Power and Renewables. The incumbent will oversee the technical operations of all PLM implementations and provide value to the business by fixing application defects, delivering simplifications, improve performance by collaborating with various global teams.

In this role, you will:

  • Own the overall support process and activities for multiple user and customer facing applications

  • Provide leadership applying technical expertise to support large scale enterprise PLM application developed using Dassault’s ENOVIA and 3DExperience suites

  • Lead, mentor and energize teams to manage large, complex PLM implementations

  • Identify systemic application issues, perform root cause analysis, apply corrective and preventive actions

  • Own and is accountable for Application and platform SLA’s against operational commitments, effectively balancing different, competing objectives

  • Own application monitoring and P&A reporting leveraging a consistent tool and approach across multiple applications

  • Collaborate with global and diverse teams including L2 application support, development and infrastructure (network, storage, web, server, database)

  • Lead complex, multi-disciplinary teams in resolution of high profile outages / application incidents leveraging contingent worker support team, internal supporting organizations and Application Operations coworkers when appropriate

  • Use disciplined approaches to monitor application platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and compliance

  • Use data, practical knowledge and innovative insights to drive timely decisions & prioritization of work items, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the team

  • Participate in the domain technical and business discussions relative to future architecture direction

  • Create a culture of customer focus and high performance to develop complex technical solutions to fix problems and create productivity benefits through continuous customer engagement

  • Partner with Corporate and Power IT organizations on performance benchmarks and work to meet and exceed them

  • Align with organization’s strategy in delivering value and work with end customer and global teams

  • Provide visibility to leadership and business stakeholders on high priority issues and provide frequent updates on metrics and improvements

  • Own and be accountable for pertinent contingent workers access and work prioritization

  • Align with organization’s strategy and closely engage with business stakeholders to ensure our organization delivers value to the customers and maintains the appropriate level of competency

  • Provide extended hours support when needed

  • Proactively identify and remove obstacles or barriers on behalf of the team

  • Work closely with support teams and senior management

  • Demonstrate skills in collaborating with different stakeholders, influencing decisions and an ability to take strategic view

Qualifications/Requirements

  • Bachelor's Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)

  • Minimum of 8 years of experience in application support, development or architecture

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

  • Hands-on experience in ENOVIA V6 and 3DExperience products

  • Hands-on experience in Java technologies

  • Working knowledge of application servers, database, Unix/Linux

  • Able to understand and translate business discussions into technical impact and solution

  • Proven analytical and problem resolution skills

  • Energetic and self-motivated individual with ability to work effectively and cooperatively in a complex organization

  • Demonstrated leadership skills

  • Strong oral and written communication skills

  • Strong interpersonal skills

  • Quality and cost driven

  • Proactive responsible individual, able to set own action plans

  • Ability to influence and build consensus with other IT teams and leadership

  • Ability to work under pressure

  • Be comfortable with change and actively driving improvements

  • Experience in Agile methodology is a plus

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