GE Customer Fulfillment Manager - Aero in Bakersfield, Idaho
Power Power Generation Services
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GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Posted Position Title
Customer Fulfillment Manager - Aero
Location(s) Where Opening Is Available United States
U.S. State, China or Canada Provinces
The Customer Fulfillment Manager - Aero is responsible for quoting parts / services in addition to placing timely demands into fulfillment systems and insuring timely delivery of parts and services to support customer outages. The Customer Fulfillment Manager - Aero is an integral part of a portfolio team supporting customers in the Western United States.
This team will demonstrate accountability for functional, business, and broad company objectives within Power Services.
As the Customer Fulfillment Manager - Aero, you will:
Create quotes for common parts and services for the assigned customer base
Own financial pacing, cost classification, billing and collections for assigned customer portfolio
Be responsible for outage planning, engine induction, service depot updates, and logistics
Update and maintain outage forecasting for the assigned customer base
Lead outage demand placement including parts requests, repair scheduling, and field resource needs
Track engine progression through service depot and provide updates to the Customer Service Leader (CSL) and/or customer
Submit Customer Issue Resolution (CIR) workflows for any identified fulfillment shortfalls
Update and maintain input into the Oracle Field Services (OFS) system and other ERP systems used to support the servicing of Aero Derivative units
Support CSL as needed in customer communication, completion of outage and customer relationship deliverables
Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a customer support, operations or forecasting position)
Minimum of 3 years of experience in a customer support, operations or forecasting role
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Knowledge & experience within the power industry
GE Aero Derivative experience
Domain knowledge of the GE LM2500, LM6000, and LMS100
Knowledge of MMP type Service Agreements
Knowledge and experience in GE Oracle Foxtrot system
Strong quality background, with Black Belt certification or equivalent Quality certification
Knowledge of ERP systems (SAP / Oracle)
Proficient in IT systems with ability to learn and adapt to new systems quickly
Good financial knowledge and commercial/contractual experience
Demonstrated communication & organizational skills
Strong interpersonal skills
PLEASE NOTE: California & Nevada are the preferred locations, however other Western U.S. locations may be considered.
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