GE Healthcare Services Account Manager in Austin, Texas

Job Number



GE Healthcare

Business Segment

Healthcare USA & Canada

About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Posted Position Title

Healthcare Services Account Manager

Career Level




Function Segment

Client, Account and Affiliate Origination and Management

Location(s) Where Opening Is Available United States

U.S. State, China or Canada Provinces




Relocation Assistance


Role Summary/Purpose

"The Healthcare Services Account Manager (HSAM) is responsible for creating and winning sales opportunities for their products/solutions/services. This role is the clinical/technical and sales expert and is expected to be able to differentiate GE’s offerings; convey compelling value proposition; lead the opportunity; qualify customer needs; develop, present solutions proposals and quotations; respond to customers’ questions in order to successfully close sales.

Essential Responsibilities

Financial Performance:

  • Accountable for Annual achievement of multiple sales and revenue OP targets for assigned accounts and or territory.

  • Provide input to deal pricing strategy and ensure pricing compliance for segment opportunities.

  • Generate leads for Asset Management /Optimization opportunities. Manage install base and drive lifecycle management.

  • Maintain strategic focus on lifecycle cost for GE equipment.

  • Collaborate with Director of Service (DOS) and Account Manager (AM) within the Zone to provide seamless customer service.

Territory & Account Management:

  • Manage operating plan objectives relative to Point of Sale (POS), Renewal (DI, CS) Warranty Conversion, Multi-Vendor Expansion, and GE Winbacks.

  • Cultivating, leveraging, and developing long-term customer relationships, including "C" level and Senior VP level relationships, coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs.

  • Identify & respond to key account technical and departmental decision makers’ needs and maintain customer contact records in the relevant CRM tools.

  • Continuously develop and improve a network of key opinion leaders within the assigned territory.

  • Track and communicate market trends to/from the field including competitor data, and develop and lead effective counter-strategies

Product & Market Expertise:

  • Maintain up to date detailed knowledge of their product / services.

  • Be able to present and discuss the technology and clinical benefits in terms which are relevant to customers.

  • Continuously update their understanding the customers changing clinical and/or operational issues and challenges.

  • Create viable product configurations which meet customer needs effectively, while achieving optimum margin for GE.

  • Differentiate assigned product offering during the various stages of the sales process, effectively using GE resources and approved product marketing and product promotion material to actively support the customer through their decision making process towards a successful outcome for GE.

  • Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company.

Opportunity management:

  • Prospect for new customers and business in addition to growing and maintaining our existing customer portfolio.

  • Drive tender/bid process including the needs qualification, vendor selection, quotation and closure of their product/solution/service opportunities to meet orders, sales and margin targets as well as to maximize customer satisfaction assigned territory.

  • Create and maintain opportunities in the applicable sales funnel tool and/or CRM tools.

  • Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.

  • Estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and enhances customer satisfaction.

  • One GEHC teamwork.

  • Contribute to account plans where applicable at accounts covered by account managers/executives.

  • Continuously educate and coach account team members on their product/service/solution strategy and offerings.

  • Collaborate with and leverage subject matter experts and other resources within GEHC channels to build relationships and secure business.

  • Share and follow-up identified leads to other product lines within own accounts and or One GEHC accounts


  • Adhere to and uphold highest standards of compliance to relevant international and local Regulatory and GE Healthcare Promotional Codes.

  • Adhere to all applicable GE and GE Healthcare compliance policies, codes and training requirements.


  • Bachelor’s Degree or minimum 5 years of selling experience in a medical, healthcare or technical field( e.g. biomedical engineering, medical physics) or Life Sciences field.

  • Previous experience in the Healthcare Industry.

  • Ability to interface with both internal team members and external customers as part of solutions based sales approach.

  • Ability to energize, develop and build rapport at all levels within an organization.

  • Strong capacity and drive to develop career.

  • Excellent verbal and written communication skills in local language as well as good command of English.

  • Ability to synthesize complex issues and communicate in simple messages.

  • Excellent organizational skills.

  • Excellent negotiation & closing skills.

  • Strong presentation skills.

  • Able to travel.

  • Valid motor vehicle license

Quality Specific Goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

  • Complete all planned Quality & Compliance training within the defined deadlines.

  • Identify and report any quality or compliance concerns and take immediate corrective action as required.

  • Maintain knowledge of and understand all applicable Global Privacy and Anti-Competition Policies and operate within them to ensure that no company policy or Local/ Int’l Law is broken.

  • Maintain knowledge of and understand all applicable Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or local / Int’l Law is broken.

  • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

  • 5+ years of demonstrated selling skills including customer presentations, price quoting, closing and growing a sales territory.

  • Experience interfacing with both internal team members and external customers as a part of a solution-based sales process.

  • Strong communication skills to synthesize complex issues and communicate into simple messages.

  • Advanced degree in Healthcare with 3-5 years' work experience.

  • Solid understanding of market dynamics and healthcare trends .

  • Experience with Service Chain Management.

Leading & Relating to Others:

  • Establishes good relationships with customers and staff.

  • Builds wide and effective networks of contacts inside and outside the organization.

  • Relates well to people at all levels.

  • Manages conflict.

Shares Expertise:

  • Applies specialist and detailed technical expertise.

  • Develops job knowledge and expertise through continual professional development.

  • Shares expertise and knowledge with others.

  • Uses technology to achieve work objectives.

  • Demonstrates an understanding of different organizational departments and functions.

Organizing & Executing:

  • Focuses on customer needs and satisfaction.

  • Sets high standards for quality and quantity.

  • Monitors and maintains quality and productivity.

  • Works in a systematic, methodical and orderly way.

  • Consistently achieves project goals.

  • Takes responsibility for actions, projects and people.

  • Takes initiative, acts with confidence and works under own direction. Initiates and generates activity.


  • Speaks clearly and fluently.

  • Expresses opinions, information and key points of an argument clearly.

  • Makes presentations and undertakes public speaking with skill and confidence.

  • Responds quickly to the needs of an audience and to their reactions and feedback.

  • Projects credibility.