GE Staff Network Operations Engineer in Atlanta, Georgia

Job Number

2780375

Business

GE Digital

Business Segment

Digital Information Technology & Digital Thread

About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Posted Position Title

Staff Network Operations Engineer

Career Level

Experienced

Function

Digital Technology

Function Segment

Digital Operations

Location(s) Where Opening Is Available United States

U.S. State, China or Canada Provinces

Georgia

City

Atlanta, Alpharetta

Postal Code

30005-4154

Relocation Assistance

No

Role Summary/Purpose

GE is building operations teams focused on performance and availability of Compute and Network infrastructure consumed by all business segments. These teams are composed of highly talented individuals obsessively focused with availability through operational excellence. The ideal individual is relentlessly technical, passionate for automating everything and totally committed to delivering amazing customer experiences.

Essential Responsibilities

  • Provides technical leadership within team supporting enterprise proxy and edge connectivity services

  • Available 24x7 to quickly respond and resolve critical service outages severely impacting consumers

  • Establish performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria

  • Develop automated solutions to address potential problems before they result in a service interruption

  • Provide impact assessment and mitigation plan for changes going into the production environment

  • Investigate root cause of severe and systemic outages, identify corrective actions and apply across the enterprise

  • Develop availability measures that align with consumer experience to accurately assess the usability of crucial services

  • Build capacity models to baseline transactional load compared to resource performance and leverage data to predict overall system capacity while automating load placement to avoid outages

  • Identify thresholds for all critical links in the data path to quickly isolate where imbalances may result in potential outages

  • Analyze failure points in services to model risk level and resolution steps if failure occurs. Assist in driving architecture enhancements into system to mitigate potential failure points

  • Programmatically monitor for and remediate configuration drift of critical devices

  • Develop response plans to potential failure points and evaluate effectiveness during planned tests

  • Perform comprehensive operational health checks of the entire services to identify areas of concern and track activities to drive improvements at all levels of the architecture

  • Provide technical coaching and direction to more junior teammates

Qualifications/Requirements

  • Bachelor's degree in Computer Science, Information Management, similar STEM degree, or equivalent practical experience

  • Minimum 3 years experience supporting network services

  • Experience with common scripting languages (Bash, Perl, Python, Ruby)

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

  • Exceptional knowledge of DNS, proxy and VPN services

  • Strong knowledge Authentication Protocols (RADIUS, LDAP, ADFS, OATH)

  • Experience troubleshooting Federation Protocols (SAML, WS-Trust, WS-Fed, OpenID, OAuth)

  • General VPN protocols (ISAKMP, IKEv2, IPsec SSL)

  • Advanced knowledge in packet analysis (Wireshark, Fiddler)

  • Hands on experience with branded VPN products (F5, Cisco, Juniper, Citrix, others)

  • Any cloud security experience (Zscaler, Bluecoat, Websense, Scansafe)

  • Understand datacenter networking fabric topologies and common architectures deployed both Layer 2 and Layer 3 based 

  • Extensive knowledge of network protocols (TCP/IP, SNMP, FTP, syslog, TFTP, etc.)

  • Understand datacenter networking fabric topologies and common architectures deployed both Layer 2 and Layer 3 based

  • Demonstrated competency in strategic thinking and leadership with strong relationship management ability

  • Excellent communication, negotiating and influencing skills at all levels of the organization as well as with external organizations. 

  • Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable strategies and operational plans 

  • Thought leader, and/or certification in modern IT/developer operations

  • Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways 

  • Ability to set and drive strategy in a complex business environment where technical requirements are continuously evolving and where technical and business solutions are undefined 

  • Ability to identify and capitalize on synergies (technical, process, etc.) across the organization in order to maximize the functionality of the technology and drive business solutions 

  • Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives

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